EOS Utility Ver. 3.x does not work properly / Uninstalling (deleting) and re-installing EOS Utility Ver. 3.x from the CD-ROM (Windows 7)
Article ID: ART161389 | | | Date published: 08/04/2015 | | | Date last updated: 10/05/2015 |
Description
EOS Utility Ver. 3.x does not work properly / Uninstalling (deleting) and re-installing EOS Utility Ver. 3.x from the CD-ROM (Windows 7)
Solution
Solution |
Please follow the procedure below to uninstall (delete) EOS Utility Ver. 3.x and then re-install the software.
Using the uninstaller to delete the software 1. Click [Start] ( ) [All Programs].
2. Click [Canon Utilities] [ EOS Utility] [ EOS Utility 3 Uninstall].
3. When the following dialog box appears, click [OK] to start uninstalling EOS Utility 3.
4. If the following screen is displayed, click [Ignore].
5. When uninstallation is finished, a dialogue box similar to the one in the example image below will be displayed.
Click [OK] to close the window.
This completes the process of deleting the software using the uninstaller. To reinstall the software from a CD-ROM, please refer to Re-installing EOS Utility Ver. 3.x from the CD-ROM. Deleting the software when using the uninstaller does not work If the [The software has been successfully uninstalled.] message is not displayed after you have completed the steps listed in the previous section, please try performing the procedure explained below.
1. Click [Start] ( ) [Control Panel].
2. Click [Uninstall a program*] in the [Control Panel].
*If the display style is [Large Icons] or [Small Icons], click [Programs and Features].
3. Select [Canon Utilities EOS Utility 3] and click [Uninstall/Change].
4. When the dialog box appearing in the example image below is displayed, click [OK] to start uninstalling [EOS Utility 3].
5. If the following screen is displayed, click [Ignore].
6. When the uninstallation is finished, a dialogue box similar to the one in the example image below will be displayed.
Click [OK] to close the window.
This completes the procedure for deleting the software when using the uninstaller does not work.
Re-installing EOS Utility Ver. 3.x from the CD-ROM 1. After uninstalling EOS Utility Ver. 3.x using the procedure above, please restart your computer.
2. Confirm the version information appearing on your EOS DIGITAL Solution Disk.
If [30.0] or later appears, please use the disk to perform the installation.
3. Insert the EOS DIGITAL Solution Disk (CD-ROM) into the computer.
If the following window appears, click [Run SETUP.EXE].
4. Select the area in which you live.
5. Select the country where you live, and then click [Next].
6. If a language setting screen appears, select the desired language from the options displayed.
7. Click [Custom Installation].
8. Click [OK] when the following window appears.
9. In the [Software to be installed] window, select [EOS Utility Ver. 3] ( ), and then click [Next].
10. Confirm that [EOS Utility Ver.3] has been selected, then click [Install].
11. Click [Yes] to accept the License Agreement.
12. Installation begins.
13. Click [Next] when [The software has been successfully uninstalled.] is displayed.
14. The following screen appears. In this example, [No, I will register later.] has been selected, and [Next] has been clicked.
To register your camera on CANON iMAGE GATEWAY, select [Yes, I would.], and complete the registration procedure.
15. Click [OK].
16. Click [Finish].
This completes the procedure for re-installing EOS Utility Ver.3.x.
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ID: 8202589200_EN_2
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SIMS Doc Id
8202589200