| Solution |
If the camera is not recognized correctly in a Windows 7 environment and the cause is unknown, follow the procedures below to delete the camera's device driver, and then reinstall it.
IMPORTANT
- Use a USB cable to connect the camera and the computer.
- Depending on the camera model, a USB cable may not be included with the camera.
- If you do not own a USB cable, please purchase one separately.
- The following two types of USB cables are available for compact digital cameras:
- Camera end: Mini-B (IFC-400PCU)
- Camera end: Micro-B (IFC-600PCU)
*For more information about the type of USB cable that can be used with your camera, please refer to the cameraâs instruction manual.
REFERENCE
If the camera is not recognized by the CameraWindow software, please check whether any of the following cases may be a remedy to the problem.
- The supported software version may differ depending on the camera you use and the operating system installed on the computer.
- When using a camera or computer that differs from the model used initially, please download the supported version of CameraWindow. Versions of the CameraWindow for a variety of cameras/operating systems can be downloaded from the Canon homepage.
NOTE
Importing problems may occur if there are too many images (more than 1,000) on the memory card.
In this case, use a memory card reader to import the images.
1. Connect the [DIGITAL Terminal] to the PC's USB terminal using a USB Cable (camera end: Mini-B).
IMPORTANT
- In this example the procedure is shown on the PowerShot ELPH 340 HS / IXUS 265 HS. The position of buttons, screen indications, and setting items may vary by camera model.
2. Press the <Power> button to turn the camera on.
3. Click [Start] (  ), right-click [Computer], click [Properties], and then click [Device Manager].
4. The following window appears.
Double-click [Other devices] or [Portable Devices].
NOTE
- If [Other devices] or [Portable Devices] is not displayed, the problem may have another cause.
5. The following window appears.
 Select the model name of your camera, or select [Canon Camera], and then  click the [Uninstall] (  ) button in the upper section of the screen.
NOTE
- If the model name of your camera or [Canon Camera] is not displayed, the problem may have another cause.
6. The following window appears.
Click [OK].
7. Click the [Scan for hardware changes] (  ) button.
8. A new device driver is now installed.
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