Cleaning the Paper Feed Roller from a Windows PC - MX490 / MX492

Article ID: ART161694 | Date published: 09/17/2015 | Date last updated: 05/01/2020


if paper will not feed into your PIXMA MX490 / MX492, cleaning the paper feed roller may help resolve the problem.


Cleans the paper feed rollers. Perform feed roller cleaning when there are paper particles sticking to the paper feed rollers and paper is not fed properly.

The procedure for performing the feed roller cleaning is as follows:

Roller Cleaning

  1. Prepare the machine

    Remove all sheets of paper from the front tray.

  2. Open the printer driver setup window.

  3. Click Roller Cleaning on the Maintenance tab.

    The confirmation message appears.

  4. Execute paper feed roller cleaning

    Make sure that the machine is on and then click OK.
    Paper feed roller cleaning starts.

  5. Complete paper feed roller cleaning

    After the rollers have stopped, follow the message instructions and load one sheet of plain paper or a cleaning sheet available on the market into the front tray. Then click OK.

    Paper will be ejected and feed roller cleaning will be completed.

MX490 / MX492 Page


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