Cause

You may have a paper jam.

Actions

1. Check for any paper jams or obstructions.

   • If paper is stuck in the paper output slot
     Try to remove it from the transport unit inside the printer.

   • If no paper is stuck inside the printer
     Learn how to remove a paper jam from behind the paper trays.

2. Remove any paper or foreign objects found.

Get more help

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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