Support Code 2110 is Displayed - MG6620
Article ID: ART161975 | Date published: 09/17/2015 | Date last updated: 07/15/2019
 

Description

Paper setting mismatch

 

Solution

2110

Cause

The paper settings for printing or copying are different from the cassette paper information registered to the machine.

 

If the paper settings for printing or copying are different from the cassette paper information registered to the machine as the following, a message is displayed on the touch screen.

  • Print settings specified on the printer driver:

    Paper size: B5

    Media type: Plain paper
     

  • Cassette paper information registered to the machine:

    Paper size: A4

    Media type: Plain paper


Print settings specified for printing or copying is displayed below the message.


figure: Touch screen

Action

Tapping OK on the touch screen, the following screen is displayed.


figure: Touch screen


Select what to do as necessary.


Note

  • Depending on the setting, the choices below may not be displayed.
     

Print with paper in cass. settings

Select if you want to print on the paper loaded in the cassette without changing the paper settings.

For example, when the paper setting for printing or copying is B5 and the cassette paper information registered to the machine is A4, the machine starts printing or copying with B5 on the paper loaded in the cassette.


Replace the paper and print

Select if you want to print after replacing the paper of the cassette.

For example, when the paper setting for printing or copying is B5 and the cassette paper information registered to the machine is A4, you load B5 sized paper in the cassette before you start printing or copying.

The cassette paper information registration screen is displayed after replacing the paper and inserting the cassette. Register the cassette paper information according to the paper you loaded in the cassette.


Note

  • If you do not know what paper information to register to the machine, press the Back button when the screen to select the operation is displayed. When the previous screen is displayed, confirm the paper size and the media type, then register them to the machine.


Cancel

Cancels printing.

Select when you change the paper settings specified for printing or copying. Change the paper settings, then try printing again.


Note

  • You can disable the message which prevents misprinting. When you disable the message, the machine starts printing or copying even though the paper settings for printing or copying and the cassette paper information registered to the machine are different.