Media Types You Cannot Use - MX490 / MX492
Article ID: ART162092 | Date published: 09/17/2015 | Date last updated: 10/06/2021


This article provides a list of paper types that are not supported by the PIXMA MX490 / MX492.



Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the machine to jam or malfunction.

  • Folded, curled, or wrinkled paper

  • Damp paper

  • Paper that is too thin (weighing less than 17 lb (64 g /m2))

  • Paper that is too thick (plain paper weighing more than 28 lb (105 g /m2), except for Canon genuine paper)

  • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5)

  • Picture postcards

  • Postcards affixed with photos or stickers

  • Envelopes with a double flap

  • Envelopes with an embossed or treated surface

  • Envelopes whose gummed flaps are already moistened and adhesive

  • Any type of paper with holes

  • Paper that is not rectangular

  • Paper bound with staples or glue

  • Paper with adhesives

  • Paper decorated with glitter, etc.

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