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Paper is Jammed as the Machine Pulls in the Printed Paper (1313 Error) - MG7720

Article ID: ART162319 | Date published: 09/17/2015 | Date last updated: 05/30/2019
 

Description

This article explains how to remove paper that has jammed in the printer as the paper was being pulled in.

 

Solution

If the paper is jammed as the machine pulled in the printed paper, remove the paper by following these steps.


Important

  • If the printed paper piles up on the paper output slot, the machine may pull it in and the paper is jammed inside the machine. Remove the printed paper from the paper output tray before it amounts to 50 sheets.


Note

  • If paper becomes jammed during printing and you need to turn off the machine to remove it, touch the Stop button to stop the printing before you turn off the machine.

 

  1. Detach the rear cover.

    Pull out the rear cover.
     


     

  2. Detach the transport unit cover.

    Lift up the transport unit cover and pull it out.
     


     

  3. Slowly pull out the jammed paper.
     


     

    Note

    • Do not touch the inner parts of the machine.

    • If you cannot pull out the paper, open the paper output tray.
       

  4. Attach the transport unit cover.

    Insert the transport unit cover to the back of the machine.
     



    When inserting the transport unit cover into the back of the printer, make sure that the tabs on the sides of the cover fit into the grooves of the printer.







    Gently push the transport unit cover into the printer.


     

  5. Attach the rear cover.

    Insert the rear cover to the back of the machine.
     


     

    If you were not able to remove the paper in step 3:
     

  6. Detach cassette 1 and cassette 2.
     

  7. Slowly pull out the jammed paper.
     


     

  8. If paper protrudes from cassette, remove paper and reload it after aligning edges of sheets.


     Note

    • When reloading the paper, make sure you are using suitable paper and loading it correctly.
       

  9. Attach the cassettes to the printer and tap OK on touch screen.


If the measures above do not solve the problem, service is required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.

For a full list of support codes for this printer, please click here.

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