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Paper is Jammed in Cassette 2 (1312 Error) - MG7720

Article ID: ART162320 | Date published: 09/17/2015 | Date last updated: 07/23/2019
 

Description

This article explains how to remove paper that is jammed in cassette 2 in the PIXMA MG7720.

 

Solution

If the paper loaded in the cassette 2 is jammed, remove the paper by following these steps.


Note

  • If paper becomes jammed during printing and you need to turn off the machine to remove it, touch the Stop button to stop the printing before you turn off the machine.

 

  1. Detach the rear cover.

    Pull out the rear cover.
     


     

  2. Slowly pull out the jammed paper.



     

     Note

    • Do not touch the inner parts of the machine.

    • Open the paper output tray if you cannot pull out the paper.
       

  3. Attach the rear cover.

    Insert the rear cover to the back of the machine.
     

If you were not able to remove the paper in step 2:

  1. Detach cassette 1 and cassette 2.
     

  2. Slowly pull out paper.
     


     

  3. If paper protrudes from cassette, remove paper and reload it after aligning edges of sheets.


     Note

    • When reloading the paper, make sure you are using suitable paper and loading it correctly.
       

  4. Attach cassettes to machine and tap OK on touch screen.


If the measures above do not solve the problem,  service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
 

For a full list of support codes for this printer, please click here.
 

MG7720 Page

 

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