If the paper loaded in the cassette 1 is jammed, remove the paper by following these steps.
Note
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Detach the rear cover.
Pull out the rear cover.
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Detach transport unit cover.
Lift up the transport unit cover and pull out it.
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Slowly pull out paper.
Note
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Do not touch the inner parts of the machine.
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If you cannot pull out the paper, open the paper output tray.
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Attach transport unit cover.
Insert the transport unit cover to the back of the machine.
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Attach rear cover.
Insert the rear cover to the back of the machine.
If you were not able to remove the paper in step 3:
- Detach cassette 1 and cassette 2.
- Slowly pull out the jammed paper.
- If paper protrudes from the cassette, remove the paper and reload it after aligning edges of sheets.
Note
- When reloading the paper, make sure you are using suitable paper and loading it correctly.
- Attach cassettes to machine and tap OK on touch screen.
If the measures above do not solve the problem, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
For a full list of support codes for this printer, please click
here.
MG7720 Page