EOS Utility Ver. 3.x does not work properly / Uninstalling (deleting) and re-installing EOS Utility Ver. 3.x (Windows 7)

Article ID: ART162339 | Date published: 09/17/2015 | Date last updated: 10/02/2019
 

Description

EOS Utility Ver. 3.x does not work properly / Uninstalling (deleting) and re-installing EOS Utility Ver. 3.x (Windows 7)

Solution

Please follow the procedure below to uninstall (delete) EOS Utility Ver. 3.x and then re-install the software.
IMPORTANT
Please exit any open applications before uninstalling EOS Utility Ver. 3.x.

Using the uninstaller to delete the software

1. Click [Start]( ) → [All Programs].

2. Click [Canon Utilities] → [ EOS Utility] → [ EOS Utility 3 Uninstall].

3. When the [User Account Control] dialog box appears, click [Yes].

4. When the following dialog box appears, click [OK] to start uninstalling [EOS Utility 3].

5. When uninstallation is finished, a dialogue box similar to the one in the example image below will be displayed.
Click [OK] to close the window.

This completes the process of deleting the software using the uninstaller.
To reinstall the software, please refer to the 'Re-installing EOS Utility Ver. 3.x' section below.

Deleting the software when using the uninstaller does not work

If the [The software has been successfully uninstalled.] message is not displayed after you have completed the steps listed in the previous section, please try performing the procedure explained below.

1. Click [Start]( ) → [Control Panel].

2. Click [Uninstall a program*] in the [Control Panel].
*If the display style is [Large Icons] or [Small Icons], click [Programs and Features].

3. Select [Canon Utilities EOS Utility 3] and click [Uninstall/Change].

4. When the dialog box appearing in the example image below is displayed, click [OK] to start uninstalling [EOS Utility 3].

5. When the uninstallation is finished, a dialogue box similar to the one in the example image below will be displayed.

This completes the procedure for deleting the software when using the uninstaller does not work.

Re-installing EOS Utility Ver. 3.x

1. After uninstalling EOS Utility Ver. 3.x using one of the procedures above, please restart your computer.
IMPORTANT
  • To prevent possible operational problems, make sure to restart your computer after uninstalling EOS Utility Ver. 3.x. Re-installing the software without restarting your computer first may cause operational problems to occur.

2.Double-click the [euwxxx_installer] file. If your computer does not contain the file, please connect to the internet and download it from the Canon website.

IMPORTANT
  • Internet access is required to use this function, and any ISP account charges and access fees must be paid separately.
  • When performing installations/deinstallations, please log on to the computer as an Administrator.
NOTE
  • In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].

3. Select the area in which you live.

4. Select the country where you live, and then click [Next].

5. Select the desired language.

6. After the message appears prompting you to exit other applications, exit other applications and then click [OK].

7. Click [Install].

8. If you accept the [License Agreement], click [Yes] to install the software.

NOTE
  • In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].

9. Installation begins.

10. When the installation has completed, 'Installation has completed successfully' appears. Click [Next].

11. The following screen is displayed. Select [No, I will register later.], and then click [Next].
To register your camera on CANON iMAGE GATEWAY, click [Yes, I would.].

12. Click [OK].

13. Click [Finish].

This completes the procedure for re-installing EOS Utility 3.x.


SIMS Doc Id

8202362700

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