Resolve Support Code 1871: Paper Tray Not Inserted - PIXMA MX490, MX492

Article ID: ART162349 | Date published: 09/17/2015 | Date last updated: 01/31/2020


How to resolve Support Code 1871, when the paper tray cassette on the PIXMA MX490, MX492 printer is not proper inserted properly.


Troubleshooting Troubleshoot Support Code 1871 on the PIXMA MX490, MX492 printer.


The paper tray isn't inserted.


  1. After loading the paper, push the paper tray back in so that the forward arrow icon mark on the cassette aligns with the front panel as illustrated below

    Figure shows paper aligned flush against  front panel

  2. When the cassette is inserted properly, you will hear an electronic beep.

  3. Open the paper tray, then press the machine's OK button.

Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
Please provide your comments