Paper is Jammed During Automatic Duplex Printing - MG5720
Article ID: ART162428 | Date published: 09/17/2015 | Date last updated: 04/29/2019





If the paper is jammed when performing automatic duplex printing, remove the paper by following these steps.


  • If paper becomes jammed during printing and you need to turn off the machine to remove it, press the Stop button to stop the printing before you turn off the machine.

    1. Pull out paper slowly from paper output slot.

      Hold the paper with hands, and pull it out slowly so as not to tear it.

    2. Reload paper and press machine's OK button.

    If you were not able to remove the paper in step 1:

    Follow the procedure below to remove the paper from the transport unit.

    1. Turn off machine and unplug it.

    2. Stand machine up on its right side.


      • Make sure the document cover is closed before you stand the machine up on its side.

      • Stand the machine on a wide and flat surface such as a desk.

      • Hold the machine securely with hands to stand it up, being careful not to hit anything.

    3. Push open lever to open transport unit.

      Support the machine with your hand so that it does not fall over when you open or close the transport unit.

    4. Pull out jammed paper slowly.

      Support the machine with your hand so that it does not fall over as you pull out the jammed paper.



      • If the paper is rolled up and difficult to remove, pull out the edge of the paper first.

      • If you cannot remove the jammed paper from the transport unit, close the transport unit, return the machine to its original position, and remove the paper from inside the machine.

        Paper Is Jammed inside Machine

    5. Close transport unit.



      • Once you have closed the transport unit, return the printer to its original position right away.

    6. Plug machine back in and turn it back on.

      All jobs in the print queue are canceled. Redo the printing.

If the measures above do not solve the problem, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
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