If you cannot see the paper jam at the paper output slot, remove the paper jam from the transport unit. Follow the steps below .

 If you need to turn off the machine to remove a paper jam, press the Stop button to stop the print job before you turn off the machine.

1. Turn off machine and unplug it.

2. Stand machine up on its right side.

   • Make sure the document cover is closed before you stand the machine up on its side.

   • Stand the machine on a wide and flat surface such as a desk.

   • Hold the machine securely with hands to stand it up, being careful not to hit anything.

3. Push the lever to open transport unit and make sure to support the machine with your hand so that it does not fall over when you open or close the transport unit.
   
   

4. Pull out the jammed paper slowly and make sure to support the machine with your hand so that it does not fall over.
   
   

 If the paper is rolled up and difficult to remove, pull out the edge of the paper first.

• If you cannot remove the jammed paper from the transport unit, close the transport unit, return the machine to its original position, and remove the paper from inside the machine.

5. Close the transport unit.

   

6. Return the printer to its original position right away.

7. Plug machine back in and turn it back on.

8. All jobs in the print queue are canceled. Redo the print.

If the measures above do not solve the problem, service is required.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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