Support Code 2110 is Displayed - MX490 / MX492

 

Description

Support Code 2110 is Displayed on MX490 Series

 

Solution

Cause

The paper settings for printing or copying are different from the cassette paper information registered to the machine.

If the paper settings for printing or copying are different from the cassette paper information registered to the machine as the following, a message is displayed on the LCD.
 

  • Print settings specified on the printer driver:

    Paper size: B5

    Media type: Plain paper
     

  • Cassette paper information registered to the machine:

    Paper size: A4

    Media type: Plain paper


figure: LCD
 

Action

Pressing the machine's OK button, the following screen is displayed on the LCD.


figure: LCD


Select what to do as necessary.


Note

  • Depending on the setting, the choices below may not be displayed.
     

Use cass. settings

Select if you want to print on the paper loaded in the cassette without changing the paper settings.

For example, when the paper setting for printing or copying is B5 and the cassette paper information registered to the machine is A4, the machine starts printing or copying with B5 on the paper loaded in the cassette.


Replace the paper

Select if you want to print after replacing the paper of the cassette.

For example, when the paper setting for printing or copying is B5 and the cassette paper information registered to the machine is A4, you load B5 sized paper in the cassette before you start printing or copying.

The cassette paper information registration screen is displayed after replacing the paper and inserting the cassette. Register the cassette paper information according to the paper you loaded in the cassette.


Note

  • If you do not know what paper information to register to the machine, press the Back button when the screen to select the operation is displayed. When the previous screen is displayed, confirm the paper size and the media type, then register them to the machine.


Cancel

Cancels printing.

Select when you change the paper settings specified for printing or copying. Change the paper settings, then try printing again.


 Note

  • You can also disable the Detect paper mismatch function on your printer, which will prevent the 2110 error from occurring.  Disabling this option may cause misprints if the paper loaded into the cassette does not match the size you have specified on your computer or the printer itself.

Printer Support Home

 

Doc ID   ART162469
Updated   07/15/2019

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