If the media type or paper size isn't set correctly on your printer, an orange light flashes and Support Code 4102 shows on your computer. To correct the error, change your printer settings.

Change your printer settings
Follow the steps below to change your settings.
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Press the Stop button to cancel printing.
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Check and adjust the settings for your operating system.
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Photo Paper Plus Glossy II, set the paper size to:
Windows - 4"x 6" (10x15 cm) or 5"x7" (13x18 cm)
Mac® - 4 x 6, or 5x7
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Glossy Photo Paper, set the paper size to:
Windows - 4"x 6" (10x15 cm)
Mac - 4 x 6
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Envelope, set the paper size to:
Windows - Envelope Com 10
Mac - Envelope #10
Windows/Mac - Envelope DL
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Glossy Photo Paper, set the paper size to:
Windows - 4"x 6" (10x15 cm)
Mac - 4 x 6
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Turn the machine back on and restart the print job.