An Error Message that the media type and paper size are not set correctly appears.

Article ID: ART162567 | Date published: 09/29/2015 | Date last updated: 11/08/2016
 

Description

11 Flashes.. Support Code : 4102

Solution

The alarm lamp flashes 11 (eleven) times and  Support Code : 4102  is displayed on the computer screen.


 





The media type and paper size are not set correctly.
Change settings as necessary.  See the "Action" section, below.

 

Action

Press the machine's Stop button, to cancel printing, change the media type or paper size setting, then print again.

  • When the media type is set to Photo Paper Plus Glossy II:

    Set the paper size to 4"x6" 10x15cm (Windows)/4 x 6 (Mac), or 5"x7" 13x18cm (Windows)/5 x 7 (Mac).

  • When the media type is set to Glossy Photo Paper:

    Set the paper size to 4"x6" 10x15cm (Windows)/4 x 6 (Mac).

  • When the media type is set to Envelope:

    Set the paper size to Envelope Com 10 (Windows)/Envelope #10 (Mac) or Envelope DL (Windows/Mac).


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