Support Code 4102: Wrong Media Type or Paper Size - PIXMA MG2000 Series

Article ID: ART162567 | Date published: 09/29/2015 | Date last updated: 01/06/2023


Find out what the 4102 Support Code means on your PIXMA MG2000 series printer.


If the media type or paper size isn't set correctly on your printer, an orange light flashes and Support Code 4102 shows on your computer. To correct the error, change your printer settings.

Flashing orange light indicates error

Change your printer settings

Follow the steps below to change your settings.

  1. Press the Stop button to cancel printing.

  2. Check and adjust the settings for your operating system. 
     Larger paper sizes like Letter (8.5"x11") and A4, etc can be selected in the driver for Photo Papers. However, this photo printing function of your model does not support these larger sizes and this error will occur when printing. Use 4"x6" or 5"x7". size paper instead.

    • Photo Paper Plus Glossy II, set the paper size to:
      Windows - 4"x 6" (10x15 cm) or 5"x7" (13x18 cm)
      ​Mac® - 4 x 6, or 5x7

    • Glossy Photo Paper, set the paper size to:
      Windows - 4"x 6" (10x15 cm)
      ​Mac - 4 x 6

    • Envelope, set the paper size to:
      Windows - Envelope Com 10
      Mac - Envelope #10
      Windows/Mac - Envelope DL

    • Glossy Photo Paper, set the paper size to:
      Windows - 4"x 6" (10x15 cm)
      Mac - 4 x 6

  3. Turn the machine back on and restart the print job.


If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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