NOTE

• Listed in alphabetical order.

Before borderless printing, move the blue platen switch.

Blue platen switch is dirty.

Borderless printng not possible.

Cause	Corrective Action
The print job received specifies a type or width of paper that is not compatible with borderless printing.	Follow these steps to change the settings of the print job to enable borderless printing. 1. Press or to select Stop Printing, and then press the OK button. 2. Make sure the correct printer driver for the printer is selected and try printing again. For information on types of paper compatible with borderless printing, refer to the Paper Reference Guide.
	Press or to select Print With Border, and then press the OK button to continue printing. The document will be printed with a border.
The loaded paper is a size not compatible with borderless printing.	Press or to select Stop Printing, and then press the OK button.
	Replace the paper with paper compatible for borderless printing as follows. 1. Press or to select Change Paper, and then press the OK button. 2. Replace the paper with paper compatible for borderless printing. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ") The printer now starts printing the print job. For information on types of paper compatible with borderless printing, refer to the Paper Reference Guide.
	Press or to select Print With Border, and then press the OK button to continue printing. The document will be printed with a border.
Because paper expands or contracts depending on the environment of use, it may become narrower or wider than the supported width for borderless printing.	Use each type of paper only where the recommended environmental conditions are met. For details on environmental conditions for various paper, see the Paper Reference Guide.

Borderless printng not possible. Paper stretched or shrank.

Cannot adjust printhead.

Cannot print as selected. Another roll is in use.

Cannot print as specified.

Cannot recognize print head.

Check printed document.       

Close Ink Tank Cover

Cause	Corrective Action
The Ink Tank Cover is open.	Close the Ink Tank Cover.

Cutting Mode not Automatic.

Cause	Corrective Action
The Stacker is ready to be used, however, the Printer Cutting Mode is not set to Automatic Cut. Or Automatic Cutting is not set to Yes in the Printer Driver.(*1)	After removing the Stacker, start printing by pressing or to select "Print again".
	Stop printing by pressing or to select CANCELED. Set Cutting Mode to Automatic Cut in the Control Panel menu and then print again. Alternatively, set Automatic Cutting to Yes in the Printer Driver and then print again.(*2)

End of paper feed.

ERROR Exxx-xxxx (x represents a letter or number)

Cause	Corrective Action
An error requiring service may have occurred.	Write down the error code and message, turn off the printer, and contact your Canon dealer for assistance.

Execute printhead cleaning.

Cause	Corrective Action
The Printhead nozzles are clogged.	Follow these steps to clean the Printhead. 1. Stop printing by pressing or to select Stop Printing. 2. Clean the Printhead. (See " Checking for Nozzle Clogging (iPF830/iPF840/iPF850) ") If the message is still displayed when printing, replace the Printhead. (" When and How to Replace the Printhead (iPF830/iPF840/iPF850) ")
	Press or to select Print, and then press the OK button to resume printing. However, note that this error may affect the printing quality.

File read error.

GARO Wxxxx (x represents a number)

GL2: W0502 The parameter is out of range.

GL2: W0504 This command is not supported.

GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)

Hard disk error.

Hardware error. xxxxxxxx-xxxx (x represents a letter or number)

Cause	Corrective Action
The last portion of roll paper was used during a print job. The paper was not advanced because the trailing edge is taped to the roll.	Turn off the printer and remove the roll from the printer before restoring power.
Fastening tape or the Belt Stopper has not been removed inside the Top Cover.	Turn off the printer, open the Top Cover and remove the tape or the Belt Stopper before restoring power.
An error requiring service may have occurred.	Turn off the printer and wait at least three seconds before restoring the power. If the message is displayed again, write down the error code and message, turn off the printer, and contact your Canon dealer for assistance.

Ink insufficient.

Ink tank is empty.

Insert the maintenance cartridge.

Insufficient paper for job

Cause	Corrective Action
The printer has received a print job longer than the amount of roll paper left when ManageRemainRoll in the Control Panel menu is On.	Press or to select Print, and then press the OK button to resume printing. However, the roll paper may run out during the print job and you may not be able to print all of the document.
	Press or to select Change Paper, and then press the OK button to stop printing. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ")
	Press or and select Stop Printing or press the Stop button to stop printing.

Mail box full. Delete unwanted data.

Mail box full. Now printing without saving data.

Mail box nearly full.

Maint. cart. The level is low

Maintenance cartridge full.

Maintenance cartridge problem.

Maximum jobs stored.

Media take-up unit ready.

Cause	Corrective Action
The Take-up Reel setting in the printer Set./Adj. Menu was changed from Enable to Disable, but a print job was received before the roll was removed.	Press or to select Stop Printing, and then press the OK button to stop printing.
	The mode switches from take-up mode to regular mode after you change the Take-up Reel setting in the Set./Adj. Menu from Enable to Disable and lift the Release Lever to remove a roll, or after you execute Paper Cutting.
	Press or to select Print, and then press the OK button to resume printing.

MediaType Mismatch

Move the blue platen switch No.xx to the right. (xx represents a number)

Multi-sensor error

No ink left.

No ink tank loaded.

No Maintenance Cartridge capacity.

No Roll Unit.

Not much ink is left.

Paper cutting failed.

Paper jam

Paper loaded askew.

Cause	Corrective Action
Paper loaded crooked was detected when the paper was advanced.	Lift up the Release Lever and reload the paper. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ") (See " Loading and Printing on Sheets (iPF830/iPF840/iPF850) ")
	If this error recurs after you reload the roll, remove the Roll Holder from the printer, push the roll firmly in until it touches the Roll Holder flange, and reload the Roll Holder in the printer. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ")

Paper position not suitable for borderless printing.

Cause	Corrective Action
Because paper expands or contracts depending on the environment of use, it may become narrower or wider than the supported width for borderless printing.	Press or to select Stop Printing, and then press the OK button. Use each type of paper only where the recommended environmental conditions are met. For details on environmental conditions for various paper, see the Paper Reference Guide.
The paper is loaded askew.	Press or to select Fix Paper Position and straighten the paper so that the edges are between the ink grooves for borderless printing. Insert the roll firmly until it touches the flange of the Roll Holder. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ")
	Press or to select Print With Border, and then press the OK button to continue printing. The document will be printed with a border.
	Press or to select Stop Printing, and then press the OK button.

Paper size not detected.

PaprTypeMismatch

Cause	Corrective Action
When Detect Mismatch in the Control Panel menu is set to Pause, the type of paper loaded does not match the type specified in the printer driver.	Follow these steps to ensure the paper type matches on the printer and in the printer driver. 1. Press or to select Stop Printing, and then press the OK button. 2. Change the paper type setting in the printer driver to the type loaded in the printer and try printing again.
	Follow these steps to ensure the paper type matches on the printer and in the printer driver. 1. Press or to select Change Paper, and then press the OK button. 2. Replace the loaded paper with paper of the type and size you have specified in the printer driver. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ") (See " Loading and Printing on Sheets (iPF830/iPF840/iPF850) ")
	Press or to select Print, and then press the OK button to resume printing. However, note that this error may cause paper jams and affect the printing quality.

PaprWidth Mismatch

Cause	Corrective Action
When Detect Mismatch in the Control Panel menu is set to Pause or Hold Job, the width of the loaded roll does not match the width specified in Fit Roll Paper Width in the printer driver.	Press or to select Print, and then press the OK button to resume printing. However, note that this error may cause paper jams and affect the printing quality.
	Press or to select Stop Printing, and then press the OK button.
	Follow these steps to replace the roll to match the width specified in the printer driver. 1. Press or to select Change Paper, and then press the OK button. 2. Replace with paper of the width configured in the printer driver. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ") The printer now starts printing the print job.
	Make sure the roll width selected in the dialog box displayed when you select Fit Roll Paper Width in the printer driver matches the width of the roll loaded in the printer, and then try printing again.

Parts replacement time has passed.

Prepare for parts replacement.

Printhead error

Regular printing is selected, but a roll is loaded.

Cause	Corrective Action
A print job for printing on sheets was sent when a roll is loaded.	1. Press or to select Remove Roll Paper, and then press the OK button to stop printing. 2. After removing the roll, load and print on a sheet of the type and size of paper you have specified in the printer driver. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ") (See " Loading and Printing on Sheets (iPF830/iPF840/iPF850) ")
	Press or to select Stop Printing, and then press the OK button to stop printing.

Rel lever is in wrong position.

Remaining level of the ink cannot be correctly detected. Check ink tank.

Rewinding error.

Roll feed unit error.

Roll printing is selected, but sheets are loaded.

Cause	Corrective Action
A print job for rolls was received when a sheet is loaded.	Follow these steps to load and print on a roll. 1. Press or to select Eject Cut Sheet, press the OK button, and remove the sheet. (See " Loading and Printing on Sheets (iPF830/iPF840/iPF850) ") 2. Load a new roll. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ") The printer now starts printing the print job.
	Press or to select Stop Printing, and then press the OK button.

Roll printing is selected.

Cause	Corrective Action
You have attempted to print on a roll, but no roll is loaded.	Press or to select "Load Roll Paper", and then press the OK button. Load the roll, and then print. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ")
	Press or and select Stop Printing or press the Stop button to stop printing.

Roll x is empty. (x is 1 (Upper) or 2 (Lower))

Cause	Corrective Action
The roll is empty.	Follow these steps to replace the used roll with a new roll of the same type and size. 1. Lift the Release Lever and remove the roll. 2. Load the new roll. 3. If no barcode was printed on the roll, specify the type of paper. 4. If no barcode was printed on the roll, specify the paper length. 5. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ")
There is remaining roll paper, but because it could not be advanced, it could not be detected.	The unused portion of the roll is heavy, and this is placing a burden on the printer. It may be helpful to change the printing mode, which will change the paper feed timing. Choose a higher level of Print Quality in the Advanced Settings of the printer driver.

Roll x is selected. (x is 1 (Upper) or 2 (Lower))

Cause	Corrective Action
The indicated roll is specified for a print job sent from a computer, but that roll is not loaded.	Press or to select "Load Roll Paper", and then press the OK button. Load the roll, and then print. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ")
	Press or and select Stop Printing or press the Stop button to stop printing.

Roll x jam (x is 1 (Upper) or 2 (Lower))

Sheet printing is selected.

Cause	Corrective Action
You have attempted to print on a sheet, but no sheet is loaded.	Press or to select Load Paper, and then press the OK button. Load a sheet, and then print. (See " Loading and Printing on Sheets (iPF830/iPF840/iPF850) ")
	Press or and select Stop Printing or press the Stop button to stop printing.

Sheet removed.

Stacker not ready.

Cause	Corrective Action
The Stacker is not ready.	When printing using the Stacker, check the following. • The Stacker Power is on. • The Stacker is installed in the right position on the Printer. Once the preparation is finished, start printing by pressing or to select "Print".
	When printing without using the Stacker, prepare the following. • Remove the Stacker from the Printer. Move the Stacker sufficiently far away from the Printer. Once the preparation is finished, start printing by pressing or to select "Print".
	Stop printing by pressing or to select "Stop Printing".

The following ink tanks cannot be recognized.

The mail box is full.

The paper is too small.

Cause	Corrective Action
When Detect Mismatch in the Control Panel menu is set to Pause, paper smaller than the size specified in the printer driver is loaded.	Press or to select Print, and then press the OK button to resume printing. However, note that this error may cause paper jams and affect the printing quality.
	Adjust the paper size setting in the printer driver to match the size loaded in the printer as follows. 1. Press or to select Stop Printing, and then press the OK button. 2. Change the paper size setting in the printer driver to the size loaded in the printer and try printing again.
	Replace the loaded paper with paper of a size that matches the size setting in the printer driver as follows. 1. Press or to select Change Paper, and then press the OK button to stop printing. 2. Replace the loaded paper to match the settings in the printer driver and try printing again. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ") (See " Loading and Printing on Sheets (iPF830/iPF840/iPF850) ")
When Detect Mismatch in the Control Panel menu is set to Warning, paper smaller than the size specified in the printer driver is loaded.	You can continue to print, but note that this error may cause problems in the printing results.

The paper is too small.

Cause	Corrective Action
The loaded paper is too small. (When you have attempted to print a test print sheet or other printer status information.)	Replace the paper with paper of A4/Letter (vertical) size or larger as follows. 1. Press or to select Change Paper, press the OK button, and remove the paper. 2. Switch to paper A4/Letter (vertical) or larger. (See " Loading and Printing on Sheets (iPF830/iPF840/iPF850) ") The printer will resume printing.
	Press or to select Stop Printing, and then press the OK button.

The roll is empty.

Cause	Corrective Action
The roll is empty.	Follow these steps to replace the used roll with a new roll of the same type and size. 1. Lift the Release Lever and remove the roll. 2. Load the new roll. 3. If no barcode was printed on the roll, specify the type of paper. 4. If no barcode was printed on the roll, specify the paper length. 5. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. (See " Loading and Printing on Rolls (iPF830) ") (See " Loading and Printing on Rolls (iPF840) ") (See " Loading and Printing on Rolls (iPF850) ")
There is remaining roll paper, but because it could not be advanced, it could not be detected.	The unused portion of the roll is heavy, and this is placing a burden on the printer. It may be helpful to change the printing mode, which will change the paper feed timing. Choose a higher level of Print Quality in the Advanced Settings of the printer driver.

The roll feed unit is loose.

This paper cannot be used as size is not supported.

This type of paper is not compatible with HP-GL/2.

Cause	Corrective Action
The printer has received a HP-GL/2 print job that cannot be printed on the paper that has been advanced.	Follow these steps to replace the type of paper in the printer. 1. Press or to select Change Paper, and then press the OK button. 2. Replace the paper with a type compatible with HP-GL/2. For details on paper compatible with HP-GL/2, refer to the Paper Reference Guide.
	Press or to select Stop Printing, and then press the OK button.
	Press or to select Print, and then press the OK button to resume printing. However, note that this error may cause paper jams and affect the printing quality.

Top cover is open.

Turn on the media take-up unit.

Unknown file.

Wrong ink tank.

Wrong maintenance cartridge.

Wrong printhead.