If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market
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Make sure that the power is turned on and remove any paper from the front tray.
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Open the paper output tray.
- Hold down the Stop button until the Alarm lamp flashes seven times, then release it immediately.
The paper feed roller will rotate as it is cleaned without paper.
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Make sure that the paper feed roller has stopped rotating, close the paper output tray, then load a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market in the front tray.
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Open the output tray extension, open the paper output tray, then extend the paper output support.
- Hold down the Stop button until the Alarm lamp flashes seven times, then release it immediately.
The machine starts cleaning. The cleaning will be complete when the paper is ejected.
If the problem is not resolved after cleaning the paper feed roller, For additional support options or servicing, please click the link below to either sign into or create a new Canon Account.
My Canon Account
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MG3620 / MG3622 Page
