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If the camera cannot be connected to a computer, it may be due to the following reasons. Therefore, please check the following items in order to find the cause of the problem.
1. The camera is not connected properly to the computer with the supplied USB cable
2. The camera is not recognized by EOS Utility (You can only click [Monitor Folder] on the main window of EOS Utility) If the camera is not recognized by the supplied software, please check whether any of the following cases may be a remedy to the problem.
- The supported software version may differ depending on the camera you use and the operating system installed on the computer.(Version 2.8 or later is supported.)
- When using a camera or computer that differs from the model used initially, please download the supported version of EOS Utility. Versions of the EOS Utility Updater for a variety of cameras/operating systems can be downloaded from the Canon homepage.
- EOS Utility and the camera may not communicate normally with a cable other than the EOS DIGITAL camera-dedicated Canon interface cable. Connect your camera and computer directly with the interface cable provided with your camera. Do not connect the camera via a hub; doing so may prevent EOS Utility and your camera from communicating normally.
- If there is insufficient charge left in the camera battery, the camera cannot communicate with EOS Utility. In this case, replace the battery with a charged one, or use an AC adapter kit ACK-E6 (Separately available).Your computer does not supply power to the camera through the interface cable.
3. CameraWindow is being used Your camera does not support CameraWindow. If you are using CameraWindow, please install and use the EOS Utility application supplied with the camera.
4. The camera is not recognized by Windows OS If the things described in items 1 through 3 above do not apply to your situation, the camera may not have been recognized by your computer's OS.
Depending on your computers OS, there are different procedures to follow when the camera cannot be recognized by the computer.
For details, please see the table below.
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