Remove a Paper Jam From Inside the PIXMA MG3620

Article ID: ART162809 | Date published: 10/01/2015 | Date last updated: 09/21/2021


Watch a video or follow the written instructions below, to learn how to remove a paper jam from PIXMA MG3620 transport unit.


This video shows you how to dislodge paper you can't see from the front of the printer. If you can see the paper, refer to remove a paper jam from the front of the printer.

If you prefer to follow written instructions, skip to the section below the video.


If you can't see the paper at the paper in the output tray, you'll need to remove the paper from the transport unit (which turns the paper over as it is fed into the printer). Here's how to do that:

  1. Turn off the machine and unplug it.

    Noe Your print jobs in the queue will be canceled. You'll need to reprint after you remove the jam.

    Caution  When you stand the machine, confirm that the document cover is closed.

    • Stand the machine on a wide, flat surface such as a desk.

    • When you stand the machine, hold it securely and be careful not to hit it on a hard object.

  2. If the protective material for the transport unit remains, remove it.

    Protective covering being removed
  3. Push the open lever to open the transport unit.

  4. When you open the unit, support the machine with your hand so it doesn't fall.

    Supporting paper delivery unit and opening it
  5. Pull the paper out slowly, being careful not to let the machine fall.

    Paper being pulled slowly from machine while supporting it with one hand
  6. Close the transport unit, then immediately return the printer to the normal position.

    Closing the paper delivery unit
  7. Plug the machine back in and turn it on.

  8. Reload the paper and restart your print job.


If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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