This video shows you how to dislodge paper you can't see from the front of the printer. If you can see the paper, refer to remove a paper jam from the front of the printer.

If you prefer to follow written instructions, skip to the section below the video.



 

If you can't see the paper at the paper in the output tray, you'll need to remove the paper from the transport unit (which turns the paper over as it is fed into the printer). Here's how to do that:

1. Turn off the machine and unplug it.
   
    Your print jobs in the queue will be canceled. You'll need to reprint after you remove the jam.

     When you stand the machine, confirm that the document cover is closed.

   • Stand the machine on a wide, flat surface such as a desk.

   • When you stand the machine, hold it securely and be careful not to hit it on a hard object.
      

2. If the protective material for the transport unit remains, remove it.

   

3. Push the open lever to open the transport unit.

4. When you open the unit, support the machine with your hand so it doesn't fall.

   

5. Pull the paper out slowly, being careful not to let the machine fall.

   

6. Close the transport unit, then immediately return the printer to the normal position.

   

7. Plug the machine back in and turn it on.

8. Reload the paper and restart your print job.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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