Cannot Create Output File When Installing Canon Software - Windows

Article ID: ART162911 | Date published: 10/08/2015 | Date last updated: 03/17/2021


Fix the "Cannot create output file" error if it appears when installing Canon software using a Windows PC.


 Before proceeding with any of the steps below, make sure that the installer program for the Canon drivers or software you're trying to install isn't already running. If the installer is already running, and you attempt to run the installer again while the first instance of the installer is running, the "Can't create output file" error will appear. Check the Taskbar or the Windows Task Manager to ensure that the installer isn't already running. If it is, close the installer, then attempt to install again.

Troubleshooting Troubleshoot the "Can't create output file" when attempting to install downloaded Canon software.

Can't create output file error message


You may get this error due to a conflict with file extensions.


Tip Try this first: Close all programs and run the downloaded file again. 

If the error appears again, follow the steps below that correspond with your Windows operating system.

Windows 10

  1. From the Start menu, select Settings.

  2. In the Find a Setting box, type File Explorer Options and select its listing in the search results.

  3. In the File Explorer Options window, select the View tab at the top. Remove the checkmark next to Hide extensions for known file types.

    View tab with box unchecked beside

  4. Select OK.

  5. Locate the file you downloaded from the Canon website. It may be best to save the file on your desktop so it's easy to locate.

  6. The downloaded file will have a .exe extension. Right-click on the file and select Rename from the pop-up menu.

    Rename selected from the pop up
  7. Where you see .exe in the file name, change it to .zip

    file name ending in .exe is shown changed to .zip

  8. When this prompt appears, select Yes.

    Yes button selected on Rename screen

  9. Open the renamed downloaded file. In most instances, there will be a folder inside the .zip file that was opened. Drag this folder out to a location where it can easily be found (such as your desktop).

    Zip file folder sample displayed

  10. Open the folder and find the setup program (usually MSetup4.exe) and double-click to run it.

    Setup.exe file shown in folder

  11. After running the setup program, right-click on the .zip file that you renamed and change .zip back to .exe

Windows 8 / 8.1

  1. Hold down the Windows key and press X to display a menu, then select Control Panel.

  2. Open Folder Options. If you don't see the Folder Options icon right away, you can find it by typing Folder Options into the search box at the upper right corner of the Control Panel window.

  3. Select the View tab.

  4. Remove the check next to Hide extensions for known file types and select OK.

    Folder options screen with box next to

Windows XP / Vista / 7:

  1. Open (My) Computer.

  2. Select the Tools menu at the top. If Tools does not appear at the top of the window, press the Alt key on your keyboard.

  3. Select Folder Options...

    Folder options selected
  4. In the Folder Options window under the View tab, remove the check next to Hide extensions for known file types.

    From View tab, box shown unchecked next to Hide extensions for known file types is
  5. Select OK.

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