Examine the nozzle check pattern, and clean the print head if necessary.
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Check if there are missing lines in pattern C or horizontal streaks in pattern D.
A: No missing lines/No horizontal streaks
B: Lines are missing/Horizontal streaks are present
E: Number of sheets printed so far
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Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.
If pattern C has no missing lines in all three groups and pattern D has no horizontal streaks (A):
Cleaning is not required. Select All A, then press the OK button.
Confirm the message, then press the OK button.
The screen will return to the Maintenance screen.
If pattern C has missing lines in any of the three groups or pattern D has horizontal streaks (B):
Cleaning is required. Select Also B, then press the OK button.
Select Yes on the cleaning confirmation screen, then press the OK button.
The printer starts cleaning the print head.
Because CO ink is colorless, its pattern is printed over the MBK ink pattern. Check for horizontal streaks (F) in the dark gray bands of the pattern.
The total number of sheets printed so far is shown in increments of 50 sheets on the printout of the nozzle check pattern.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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