Document Jams in the ADF - MX340
Article ID: ART163856 | Date published: 12/02/2015 | Date last updated: 12/02/2015
 

Description

Document Jams in the ADF - MX340

Solution

Important
  • When you turn off the machine to remove the jammed document, make sure of the following.

    • While the machine is receiving a fax (in memory), you cannot turn off the machine. Turn it off after receiving the fax. Do not disconnect the power plug while the machine is receiving a fax. If you disconnect the power plug, all the documents stored in memory are deleted.

If the Stop button is pressed while the machine is scanning the document:

If you press the Stop button during scanning, Document in ADF Press [OK] appears on the LCD. Press the OK button so that the remaining document is automatically fed out.

Removing the jammed document from the Document Tray:

Remove the document following the procedure below.

  1. If printing is in progress, press the Stop button.

  2. Turn off the machine.

  3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.

  4. Pull out the jammed document from the ADF.

  5. Close the Document Feeder Cover, then turn on the machine.

    When rescanning the document after clearing the error, rescan it from the first page.

If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.

Note
  • The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

    In this case, reduce the number of document pages to approximately half of the loading capacity.

    If the document still jams, use the Platen Glass instead.

Removing the jammed document from the Document Output Slot:

If the document is jammed in the Document Output Slot, close the Document Tray as shown in the figure below and pull out the document.

When rescanning the document after clearing the error, rescan it from the first page.

If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.