Troubleshooting Wi-Fi Connectivity Issues with Camera and Microsoft Windows OSes

Article ID: ART164055 | Date published: 12/17/2015 | Date last updated: 12/17/2015


Troubleshooting Wi-Fi Connectivity Issues with Camera and Microsoft Windows OSes


On a computer running Windows, configure and ensure the following settings before connecting the camera to the computer wirelessly.

1. Confirm that the computer is connected to an access point. (For instructions on checking your network connection, refer to the computer user manual.)

2. Configure the settings below.

Windows 7: Click in the following order: [Start] Menu > All Programs > Canon Utilities > CameraWindow > Wi-Fi Connection Setup

Windows 8: Click in the following order: [Start] Menu (This will bring you to the "Start Screen" with the tiles > [All Apps] (The down arrow on the lower left hand corner) > Canon Utilities > Wi-Fi Connection Set up.

Windows 10: Click in the following order: [Start] Menu > [All Apps] > Canon Utilities > Wi-Fi connection Setup. (Please note there is no start screen on Windows 10)

Step 3: In the application that opens, follow the on-screen instructions and configure the setting.

The following Windows Settings are configured when you run the utility in step 2.

* Turn on media streaming. (This will enable the camera to see/find the computer to access via Wi-Fi.)

* Turn on network discovery. (This will enable the computer to see/find the camera)

* Turn on ICMP (Internet Control Message Protocol). This allows you to check the network connection settings.

* Enable Universal Plug and Play (UPnP). This will enable network devices to detect each other automatically.

Troubleshooting Steps.

In the event that the camera and the computer does not see each other, restarting the services described below may help. (This requires Administrative priviliges with your PC. For additional assistance, refer to the computer user manual or consult your computer manufacturer.)

To restart the services described, go to [Control Panel] > View by: [Large Icons] > [Administrative Tools] > [Services]

With the following services, right click each service and left click [Restart] for each of them.

* Windows Image Aquisition (Provides image acquisition services for scanners and cameras)
* UPnP Device Host (Allows UPnP devices to be hosted on this computer.)
* SSDP Discovery ("Network Discovery"/"Media Streaming"/"ICMP" services - Discovers devices and services that use the SSDP discovery protocol, such as UPnP devices. Also announces SSDP devices and services running on the local computer.)

Note with Security Software/Hardware

Some security software and/or hardware may prevent you from completeting the settings as described in this article. If issues with connectivity persists (or if you use MAC Address Filtering on your Wi-Fi network and/or security software on computer), you may configure your security software by the camera's MAC Address (Media Access Control Address or Physical Address).

You can check your camera's MAC address by choosing [Menu] > [Tools] Tab > [Wi-Fi Settings] > [Check MAC address].

Check the settings of your security software or consult your security software vendor for instructions to either allow the above services to be used or whitelisting of the camera on your network and/or computer 

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