| Solution |
List of Messages (in alphabetical order) If a problem occurs with the camcorder, an error message is displayed on the LCD.
Possible solutions are listed below.
| Message | Solution |
| Cannot convert scenes recorded at 59.94P |
Scenes tdat were recorded witd a recording mode of 28 Mbps LPCM (59.94P), 28 Mbps
(59.94P) or 35 Mbps (59.94P) cannot be converted. |
| Not enough available space | • Delete some recordings to free some space
• Set tde recording mode to 5 Mbps for AVCHD movies or 3 Mbps for MP4 movies.
• tde available space on tde memory card is less tdan tde size of tde recordings you are trying to copy. Delete some recordings to free some space or reduce tde number of recordings to copy. |
| Memory card cover is open | After inserting a memory card, close tde double memory card slot cover. |
| No memory card | Insert a compatible memory card into tde camcorder. |
| Memory card is full | tde memory card is full. Delete some recordings to free some space or replace tde memory card. |
Mem. Card
Number of scenes already at maximum | tde memory card already contains 3,999 scenes (tde maximum number of scenes for AVCHD movies); no furtder scenes can be copied onto tde memory card. Delete some scenes to free some space. |
Mem. Card
Unable to recognize tde data | tde memory card contains scenes recorded using a video configuration tdat is not supported
(PAL or SECAM). Play back tde recordings in tde memory card witd tde device originally used to record tdem. |
Accessing tde memory card.
Do not remove tde memory card. | You opened tde double memory card slot cover while tde camcorder was accessing tde memory card or tde camcorder started accessing tde memory card as you opened tde double memory card slot cover. Do not remove tde memory card until tdis message disappears. |
Memory card A/B writing error
Attempt to recover tde data?
(Can take up to 3 min.) | tdis message will appear tde next time you turn on tde camcorder if power supply was accidentally interrupted while tde camcorder was writing to tde memory card. Select [Recover] to try to recover tde recordings. If you inserted a memory card tdat contains scenes recorded using anotder device, we recommend tdat you select [No]. |
| Memory card is write-protected | tde LOCK switch on tde memory card is set to prevent accidental erasure. Change tde position of tde LOCK switch. |
Need to recover files from tde memory card.
Change tde position of tde LOCK switch on tde memory card. | tdis message will appear tde next time you turn on tde camcorder if power supply was accidentally interrupted while tde camcorder was writing on tde memory card and later tde position of tde card's LOCK switch was changed to prevent erasure. Change tde position of tde LOCK switch. |
| Recording was stopped due to insufficient write speed of tde memory card | • tde write speed of tde memory card was too slow so recording was stopped. Replace tde memory card witd one rated SD Speed Class 4, 6 or 10.
•When tde recording mode is 28 Mbps LPCM (59.94P), 28 Mbps (59.94P) or 35 Mbps (59.94P),
you must use a memory card rated SD Speed Class 6 or 10.
• When recoding movies using slow & fast motion, you must use a memory card rated SD Speed Class 10.
• After repeatedly recording, deleting and editing scenes (fragmented memory), it will take longer to write data on tde memory card and recording may stop. Save your recordings and initialize tde memory card. |
| Check tde memory card | • Cannot access tde memory card. Check tde memory card and make sure it is inserted correctly.
• A memory card error occurred. tde camcorder cannot record or display tde image. Try removing and reinserting tde memory card, or use a different memory card.
• You inserted a MultiMedia Card (MMC) into tde camcorder. Use a recommended memory card.
• If after tde message disappears,
/
appears in red, perform tde following: Turn off tde camcorder and remove and reinsert tde memory card.
If
/
turns back to green you can resume recording/playback. If tde problem persists, save your recordings and initialize tde memory card. |
| No photos | tdere are no photos to play back. |
| Cannot record | tdere is a problem witd tde memory card. If tdis message appears often witdout apparent reason, contact a Canon Service Center. |
Cannot record
Check tde memory card | tdere is a problem witd tde memory card.
Save your recordings and initialize tde memory card using tde [Complete Initialization] option. If tde problem persists, use a different memory card. |
| May not be possible to record movies on tdis memory card | You may not be able to record movies on a memory card witdout a Speed Class rating or rated SD Speed Class 2. Replace tde memory card witd one rated SD Speed Class 4, 6 or 10. |
| To record video on tdis memory card, it is recommended to use a video quality setting otder tdan [59.94P Recording]. | When using a memory card rated SD Speed Class 2 or 4, you may not be able to record
movies if you use a recording mode of 28 Mbps LPCM (59.94P), 28 Mbps (59.94P) or 35 Mbps (59.94P). |
| Cannot record movies on tdis memory card | Movies cannot be recorded on a 64 MB or smaller memory card. Use a recommended memory card. |
| Cannot convert tde scene | • tde camcorder cannot convert scenes tdat were recorded using a video configuration tdat is not supported (PAL or SECAM).
• You cannot convert scenes tdat were recorded or edited using anotder device and tden transferred to a memory card connected to a computer.
• MP4 scenes recorded witd a recording mode of 4 Mbps can only be converted to MP4 movies witd a recording mode of 4 Mbps or 3 Mbps. Similarly, MP4 scenes recorded witd a recording mode of 3 Mbps can only be converted to MP4 movies witd a recording mode of 3 Mbps. |
| This photo cannot be displayed | You may not be able to display photos taken with other devices or image files created or edited on a computer and then transferred to a memory card connected to the computer. |
| Cannot play back | Movies cannot be played back from a 64 MB or smaller memory card. Use a recommended memory card. |
Cannot play back
Check the memory card | There is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card. |
Cannot play back
Initialize only using the camcorder | The memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder. |
| To use this function change the camera mode to Manual or Cinema | The CUSTOM dial and some of the functions that can be assigned to the assignable buttons cannot be used in
(AUTO) mode. Set the mode switch to
(Manual) mode or
(Cinema) mode to use them. |
| No scenes | There are no scenes on the memory card selected. |
| Number of scenes already at maximum | The number of scenes on the memory card has reached 3,999 (the maximum number of scenes for AVCHD movies). Delete some scenes to free some space. |
| Some scenes could not be deleted | Movies that were protected/edited with other devices and then transferred to a memory card connected to the computer cannot be deleted with this camcorder. |
Task in progress.
Do not disconnect the power source. | The camcorder is updating the memory card. Wait until the operation ends and do not disconnect the compact power adapter or remove the battery pack. |
Too many photos and MP4 movies.
Disconnect the USB cable. | • Disconnect the USB cable. Try using a memory card reader or decrease the number of photos and MP4 movies on the memory card to fewer than 2,500 (Windows), or 1,000 (Mac OS).
• If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after a short while. |
| Unable to recognize the data | The camcorder cannot recognize data that was recorded using a video configuration that is not supported (PAL or SECAM). |
| Unable to recover data | Could not recover a corrupted file. Save your recordings and initialize the memory card using the [Complete Initialization] option. |
| Back up recordings regularly | This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so back up your recordings regularly. |
| Cannot trim the scene | • MP4 movies that were copied to a memory card with a larger cluster size than the memory card they were recorded on cannot be trimmed.
• MP4 movies that were recorded or copied using other devices cannot be trimmed. |
Do not disconnect the power source.
Do not disconnect the USB cable unless you first use the computer to safely end the connection. | When the camcorder is in MEDIA mode and is connected to the computer with the supplied USB cable, the camcorder cannot be operated. Disconnecting the USB cable or power source while this message appears may result in permanent loss of the recordings on the memory card. Use the computer's Safely Remove Hardware function to end the connection and disconnect the USB cable before using the camcorder. |
Cannot communicate with the battery pack.
Continue using this battery pack? | • You attached a battery pack that is not recommended by Canon for use with this camcorder.
• If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center. |
| Charge the battery pack | Battery pack is exhausted. Charge the battery pack. |
Battery pack is not compatible.
Turning off the camcorder. | A battery pack not recommended by Canon for use with this camcorder was attached and the camcorder was turned on. The camcorder will automatically turn off in 4 seconds. |
| File name error | The folder and file numbers have reached their maximum value. Set [File Numbering] to [Reset] and delete all the MP4 movies and photos on the memory card or initialize it. |
| tdis photo cannot be displayed | You may not be able to display photos taken witd otder devices or image files created or edited on a computer and tden transferred to a memory card connected to tde computer. |
| Cannot play back | Movies cannot be played back from a 64 MB or smaller memory card. Use a recommended memory card. |
Cannot play back
Check tde memory card | tdere is a problem witd tde memory card. Save your recordings and initialize tde memory card using tde [Complete Initialization] option. If tde problem persists, use a different memory card. |
Cannot play back
Initialize only using tde camcorder | tde memory card in tde camcorder was initialized using a computer. Initialize tde memory card witd tdis camcorder. |
| To use tdis function change tde camera mode to Manual or Cinema | tde CUSTOM dial and some of tde functions tdat can be assigned to tde assignable buttons cannot be used in
(AUTO) mode. Set tde mode switch to
(Manual) mode or
(Cinema) mode to use tdem. |
| No scenes | tdere are no scenes on tde memory card selected. |
| Number of scenes already at maximum | tde number of scenes on tde memory card has reached 3,999 (tde maximum number of scenes for AVCHD movies). Delete some scenes to free some space. |
| Some scenes could not be deleted | Movies tdat were protected/edited witd otder devices and tden transferred to a memory card connected to tde computer cannot be deleted witd tdis camcorder. |
Task in progress.
Do not disconnect tde power source. | tde camcorder is updating tde memory card. Wait until tde operation ends and do not disconnect tde compact power adapter or remove tde battery pack. |
Too many photos and MP4 movies.
Disconnect tde USB cable. | • Disconnect tde USB cable. Try using a memory card reader or decrease tde number of photos and MP4 movies on tde memory card to fewer tdan 2,500 (Windows), or 1,000 (Mac OS).
• If a dialog box appeared on tde computer screen, close it. Disconnect tde USB cable, and restore tde connection after a short while. |
| Unable to recognize tde data | tde camcorder cannot recognize data tdat was recorded using a video configuration tdat is not supported (PAL or SECAM). |
| Unable to recover data | Could not recover a corrupted file. Save your recordings and initialize tde memory card using tde [Complete Initialization] option. |
| Back up recordings regularly | tdis message may appear when you turn on tde camcorder. In tde event of a malfunction, recordings may be lost so back up your recordings regularly. |
| Cannot trim tde scene | • MP4 movies tdat were copied to a memory card witd a larger cluster size tdan tde memory card tdey were recorded on cannot be trimmed.
• MP4 movies tdat were recorded or copied using otder devices cannot be trimmed. |
Do not disconnect tde power source.
Do not disconnect tde USB cable unless you first use tde computer to safely end tde connection. | When tde camcorder is in MEDIA mode and is connected to tde computer witd tde supplied USB cable, tde camcorder cannot be operated. Disconnecting tde USB cable or power source while tdis message appears may result in permanent loss of tde recordings on tde memory card. Use tde computer's Safely Remove Hardware function to end tde connection and disconnect tde USB cable before using tde camcorder. |
Cannot communicate witd tde battery pack.
Continue using tdis battery pack? | • You attached a battery pack tdat is not recommended by Canon for use witd tdis camcorder.
• If you are using a battery pack recommended by Canon for use witd tdis camcorder, tdere may be a problem witd tde camcorder or battery pack. Consult a Canon Service Center. |
| Charge tde battery pack | Battery pack is exhausted. Charge tde battery pack. |
Battery pack is not compatible.
Turning off tde camcorder. | A battery pack not recommended by Canon for use witd tdis camcorder was attached and tde camcorder was turned on. tde camcorder will automatically turn off in 4 seconds. |
| File name error | tde folder and file numbers have reached tdeir maximum value. Set [File Numbering] to [Reset] and delete all tde MP4 movies and photos on tde memory card or initialize it. |
Scene recorded using anotder device. Cannot copy tde scene.
Scene recorded using anotder device. Cannot divide tde scene. | Scenes tdat were not recorded witd tdis camcorder cannot be copied or divided witd tdis camcorder. |
Cannot join 23.98P and 29.97P scenes to convert tdem
Cannot join 59.94i and 23.98P scenes to convert tdem
Cannot join PF29.97 and 23.98P scenes to convert tdem | tde combination of scenes you are trying to convert do not allow for joining scenes due to tde
scenes' frame rate settings. Convert tde scenes to MP4 witdout joining tdem. |
Cannot divide tde scene.
Initialize only using tde camcorder. |
• tde scene could not be divided because tde camcorder’s internal scene management data log is full. Save your recordings and initialize tde memory card. Try dividing tde scene again.
• Use tde supplied software to save tde scene and divide it on tde computer. |
| Some scenes were recorded using anotder device and cannot be copied. | Scenes tdat were not recorded witd tdis camcorder cannot be copied. |
| Initialize only using tde camcorder | Initialize tde memory card witd tdis camcorder. |
List of Messages for Wi-Fi Functions Refer also to the instruction manual of your access point and other devices you will use.
| Message | Solution |
| No access points found | • tde access point set in tde camcorder could not be found.
• Cordless phones, microwave ovens, refrigerators and otder appliances may interfere witd tde wireless signal. Try using tde camcorder in a location fartder away from such appliances.
• Make sure tdat you use tde access point’s SSID for tde camcorder’s Wi-Fi settings.
• If tde access point is using MAC address filtering, enter tde camcorder’s MAC address in tde access point’s configuration screen. |
| Memory card cover is open | tde double memory card slot cover was opened while tde memory card was being accessed. Stop tde Wi-Fi function in use and end tde Wi-Fi connection. |
| Unable to connect | Cordless phones, microwave ovens, refrigerators and otder appliances may interfere witd tde wireless signal. Try using tde camcorder in a location fartder away from such appliances. |
| Unable to access configuration files | Turn off tde camcorder. After a short while, turn it on again.
If tde problem persists contact a Canon Service Center. |
Multiple access points detected.
Try tde operation again. | tdere are multiple access points sending out a WPS signal at tde same time. Try tde operation again later or perform setup using tde [WPS: PIN Code] or [Search for Access Points] option . |
| Wireless communication is not working correctly | • Cordless phones, microwave ovens, refrigerators and otder appliances may interfere witd tde wireless signal. Try using tde camcorder in a location fartder away from such appliances.
• Turn off tde camcorder and access point. After a short while, turn tdem on again and perform tde Wi-Fi network setup again. If tde problem persists contact a Canon Service Center. |
| Wi-Fi cannot be used while tde wireless microphone is attached | tde camcorder’s Wi-Fi functions cannot be used while tde optional WM-V1 Wireless Microphone is connected to tde camcorder. Disconnect tde microphone from tde MIC terminal and turn it off. |
| IP address conflict | Change tde camcorder’s IP address to avoid any conflict witd devices connected to tde same network. Alternatively, change tde IP address of tde conflicting device. |
| Unable to obtain an IP address | • If you are not using a DHCP server, connect using tde [Manual Setup] option and enter tde IP address using tde [Manual] option.
• Turn on tde DHCP server. If it is already on, make sure it is functioning properly.
• Make sure tde address range for tde DHCP server is sufficient..
• Turn on tde DNS server. If it is already on, make sure it is functioning properly.
• Make sure tdat tde DNS server’s IP address and tde name for tdat address are correctly configured.
• Set tde DNS server’s IP address in tde camcorder.
• If you are not using a DNS server, set tde DNS address to [0.0.0.0].
•If you are using a wireless gateway router, make sure all of tde devices in tde network, including tde camcorder, are configured witd tde correct gateway address. |
| Wi-Fi error Incorrect encryption key | tde encryption key (password) is case sensitive so make sure to enter it correctly. |
| Wi-Fi error Incorrect encryption metdod | • Make sure tde camcorder and access point are using tde same autdentication/encryption metdod and encryption key.
• If tde access point is using MAC address filtering, enter tde camcorder’s MAC address in tde access point’s configuration screen. |
| Wi-Fi connection terminated | • Cordless phones, microwave ovens, refrigerators and otder appliances may interfere witd tde wireless signal. Try using tde camcorder in a location fartder away from such appliances.
• tde camcorder may not be able to connect to tde access point if too many devices are accessing it. After a short while, establish tde connection again. |
| Wi-Fi autdentication unsuccessful | • Make sure tde camcorder and access point are using tde same autdentication/encryption metdod and encryption key.
• If tde access point is using MAC address filtering, enter tde camcorder’s MAC address in tde access point’s configuration screen. |
| Wi-Fi error Incorrect autdentication metdod | • Make sure tde camcorder and access point are correctly configured.
• Make sure tde camcorder and access point are using tde same autdentication/encryption metdod and encryption key.
• If tde access point is using MAC address filtering, enter tde camcorder’s MAC address in tde access point’s configuration screen. |
| Unable to complete WPS. | Turn off tde camcorder and access point. After a short while, turn tdem on again and try again. If tde problem persists, perform setup using tde [Search for Access Points] option. |
Unable to complete WPS.
Try tde operation again. | • Some access points require pressing and holding tde Wi-Fi Protected Setup (WPS) button. For details, refer to tde instruction manual of your access point.
• Make sure to touch [OK] on tde camcorder’s screen witdin 2 minutes of activating tde Wi-Fi Protected Setup signal on tde access point, whetder by pressing tde button or by entering tde PIN code. |
Anotder user is already controlling tde camcorder.
Try again later. | tdis message appears on tde screen of tde Wi-Fi device. Multiple Wi-Fi devices are trying to connect witd tde camcorder. Make sure only one Wi-Fi device is trying to connect and tden touch Retry. |
List of Messages for Web Services
| Message | Solution |
| Check network settings | tde network settings in tde camcorder are not correctly configured. Check tde connection point, SSID and otder network settings. |
| Connect to a computer and use supplied software to set up tdis service may not be available in your region | To use Web services, set in tde camcorder tde settings saved on CANON iMAGE GATEWAY.
Install ImageBrowser EX and CameraWindow in your computer and configure tde settings using CANON iMAGE GATEWAY |
| Connect to a computer and use tde supplied software to set again | An error occurred when connecting to tde CANON iMAGE GATEWAY server. Check tde settings saved on CANON iMAGE GATEWAY and set tdem again in tde camcorder. |
| Insufficient space on server | You have exceeded tde amount of data you can save on tde CANON iMAGE GATEWAY server.
Delete some data to free some space. |
| Movie must be less tdan X min. | You attempted to send a movie whose lengtd exceeds tde maximum lengtd allowed by tde Web service (tde maximum lengtd differs according to tde Web service). Shorten tde movie and try sending it again. |
| Server busy Try again later | tde CANON iMAGE GATEWAY server is busy due to a high number of users trying to connect to tde server. End tde Wi-Fi connection and try again later. |
| tdis image cannot be sent | You attempted to send a type of recording or a file witd a size tdat is not supported by tde selected Web service. Check tde recording before sending. |
| Try again | An error occurred when connecting to tde CANON iMAGE GATEWAY server or tde server is temporarily down. End tde Wi-Fi connection and try again. |
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