Port Settings to Print in a TCP/IP Environment
Article ID: ART164331 | Date published: 01/12/2016 | Date last updated: 01/13/2016
 

Description

Port Settings to Print in a TCP/IP Environment

Solution

Printing errors can occur when the IP address of the machine has been changed, or when a printer has been added via the Windows printer folder. These errors are typically caused by incorrect printer port settings. For example, an incorrect port number or port type may have been specified. In such situations, your attempt to print fails because the document data cannot reach the machine. To fix this type of problem, configure the printer port settings on the computer.
IMPORTANT
  • To perform the following procedure, log on to your computer with an administrator account.

1. Open the printer folder.
  • Windows Vista
[Start] select [Control Panel] [Printer].
  • Windows 7/Server 2008 R2
[Start] select [Devices and Printers].
  • Windows 8/Server 2012
Right-click the lower-left corner of the screen select [Control Panel] [View devices and printers].
  • Windows 8.1/Server 2012 R2
Right-click [Start] select [Control Panel] [View devices and printers].
  • Windows Server 2003
[Start] select [Printers and Faxes].
  • Windows Server 2008
[Start] select [Control Panel] double-click [Printers].
2. Right-click your printer icon and click [Printer properties] or [Properties].
3. Click the [Ports] tab and configure the required settings.
3-A. Adding a port
If the IP address of the machine has been changed, add a new port. Adding a port is also an effective solution when an incorrect port type was selected in the Windows printer folder during the printer driver installation.
3-A-1. Click [Add Port].
3-A-2. Select [Canon MFNP Port] in [Available port types] and click [New Port].
3-A-3. Click [Auto Detect], select the machine when it is detected, and click [Next].
If the machine is not detected
  • Click [Refresh]. If the problem persists, click [IP address] or [MAC address], enter the IP address or MAC address of the machine, and then click [Next]. For details, see the "e-Manual" (HTML manual) in the DVD-ROM supplied with the machine.
3-A-4. Click [Add] [Finish].
3-A-5. Click [Close].
3-B. Changing the port type or number
If the printing protocols or port numbers have been changed on the machine, the corresponding settings on the computer must also be configured. This change is only available for LPR or RAW ports. For details, see the "e-Manual" (HTML manual) in the DVD-ROM supplied with the machine.
3-B-1. Click [Configure Port].
3-B-2. Click the [LPR] or [RAW] radio button in [Protocol Type], change the number in the [Port Number] text box as necessary, and then click [OK].
4. Click [Close].


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SIMS Doc Id

8202640800