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Resolve Error Codes When Scanning - PIXMA MG5700 or MG6800 Series

Article ID: ART164458 | Date published: 01/19/2016 | Date last updated: 02/03/2020
 

Description

Understand and resolve ScanGear Support Codes and messages on a PIXMA MG5700 or MG6800 series printer.

Solution

If you receive a scan error on your printer panel or computer, check the table below to find possible causes and some actions you can take to clear the error.

Support Code

Cause

Action

1
4
10
122
151
175
176
177

  • Error in scanner.

  • Turn off scanner and follow instructions in User's Guide.

  • Scanner driver will be closed.

  • Make sure that your scanner or printer and the computer are connected correctly.

  • Delete, the MP Drivers then reinstall them from the Setup CD, or go online to download the drivers and software.

  • Your scanner or printer may be damaged.

  • Restart the computer, then reconnect your scanner. If the error message still appears, service is required.

If your product issue isn't resolved after following the actions above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
140

  • Printer is in use or an error has occurred. Check status.

  • Scanner driver will be closed.

 Wait for the device operation to finish, then try to scan again.
145
  • Cannot communicate with scanner for these reasons.
    • Scanner is turned off.
    • Scanner is disconnected. (Scanner disconnected from LAN.)

  • Please check and try again.

  • Scanner driver will be closed.

  • Make sure your scanner or printer is turned ON.

  • Delete, the MP Drivers then reinstall them from the Setup CD, or go online to download the drivers and software.

  • Make sure that the selected application source is correct. Refer to the application's manual for details.

  • Make sure the USB cable is properly connected to the scanner.

  • Make sure the scanner is connected to the wireless network.

  • ​​From Network Scan Settings specify the scanner to use with IJ Network Scanner Selector EX.
155

  • Cannot communicate with scanner.

  • Cable may be disconnected or scanner may be turned off.

  • Check status.

  • Scanner driver will be closed.
156
  • Cannot communicate with scanner for these reasons:
    • Scanner is turned off.
    • ​USB cable is disconnected.

  • Please check and try again.

  • Scanner driver will be closed.
157
  • Cannot communicate with scanner for these reasons:
    • Scanner is turned off.
    • If using Wired LAN connection, it is disconnected from Wired LAN.
    • If using wireless LAN connection, signal strength is poor due to obstructions.
    • Network connection is prohibited by security software.
    • Different scanner on the network is selected.

  • Please check and try again.

  • Select Scanner Selection if you want to select another scanner.

  • Scanner driver will be closed.
152

  • Running out of memory.

  • Increase available memory.

  • Scanner driver will be closed.

There isn't enough memory to start ScanGear. Exit any applications currently running and try to scan again.
201

  • A required file is missing or corrupt, or settings are incorrect.

  • Try the installation again.

  • Scanner driver will be closed.

Delete, the MP Drivers then reinstall them from the Setup CD, or go online to download the drivers and software.
202

  • An internal error has occurred.

  • Scanner driver will be closed. Take the following measures:
    • Check the scanner status
    • Restart the scanner.
    • Restart the computer, then try again.
    • Reinstall the scanner driver.
  • An internal error has occurred. Try this:
    • Check the scanner status.
    • Restart the scanner.
    • Restart the computer, then try again.
    • Reinstall the MP Drivers.

  • Check to be sure WIA (Windows Image Acquisition) is running or in started state.

    • Windows 10, Windows 7, Windows Vista, Windows XP: 
      ​​From the Start menu, select Control Panel > System and Security > Administrative Tools, then double-click Services.
    • Windows 8.1 / Windows 8: 
      Select the Settings charm > Control Panel > System and Security > Administrative Tools, then double-click Services.

  • There may be interference with other drivers. Delete unnecessary drivers. 

  • Your application may not comply with TWAIN. Use another application to scan.
203

  • There is not enough free disk space to complete the scan.

  • Scanner driver will be closed.

Delete unnecessary files on the hard disk and scan again.
206

The scanner is not available while in use by another application or user.

Exit the ScanGear in use.
207

  • Scanner is not selected.

  • Select Scanner Selection to select scanner.

  • Scanner driver will be closed.

From Network Scan Settings specify the scanner to use with IJ Network Scanner Selector EX.
208

  • IJ Network Scanner Selector cannot be found.

  • Reinstall scanner driver.

  • Scanner driver will be closed.

Delete, the MP Drivers then reinstall them from the Setup CD, or go online to download the drivers and software.
250

  • An error has occurred.

  • Turn the device off and then back on.

  • Scanner driver will be closed.

Turn the device OFF then back ON.
252 Cannot write or read file.

Exit running applications, check to make sure there's enough free space on the hard disk, then scan again.

If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.


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