RAW images cannot be opened on a computer (PowerShot G9 X / PowerShot G5 X)
Article ID: ART164489 | Date published: 01/22/2016 | Date last updated: 09/12/2017


RAW images cannot be opened on a computer (PowerShot G9 X / PowerShot G5 X)


If RAW images captured with the camera cannot be opened on a computer, please refer to the information in the applicable section(s) below.

Installing software that supports images captured with the camera

To view and edit RAW images captured with the camera on a computer, please download [ Digital Camera Software 6.0 ] from the Canon homepage and use it to install [ Digital Photo Professional Ver.4.3 ] on the computer. For more information on the installation method, please refer to Installing the Software (PowerShot G9 X / PowerShot G5 X).
  • : Digital Photo Professional
- You can convert images from RAW to JPEG or TIFF and save them to a computer. You can also perform various image adjustments.

Confirming the software version

If Digital Photo Professional is already installed on the computer, please confirm the software version.
To confirm the software version, click [Help] on the toolbar, and then click [About].

  • As some camera models are not supported by Digital Photo Professional Ver.3.x, captured images may be displayed as shown below. In this case, viewing and editing may not be possible.

  • Installing Digital Photo Professional Ver.4.3 may resolve this issue.

RAW image format
RAW images are "raw" (unprocessed) data captured by the camera's image sensor, and recorded with essentially no loss of image quality from the camera’s internal image processing.
Each camera manufacturer has a different type of RAW format. Therefore, some applications do not support RAW images that have been captured by the camera.