Error messages that appear on the LCD monitor (PowerShot G9 X / PowerShot G5 X)

 

Description

Error messages that appear on the LCD monitor (PowerShot G9 X / PowerShot G5 X)

Solution

List of Messages

If an error message is displayed, respond as follows.
Message displayedSolution
No memory card• The memory card may be inserted facing the wrong way. Reinsert the memory card facing the correct way.
Memory card locked• The write-protect switch of the memory card is set to the locked position. Switch the write-protect switch to the unlocked position
The [Memory card locked] message appears on the screen
Cannot record!• Shooting was attempted without a memory card in the camera. To shoot, insert a memory card facing the correct way
Memory card error• If the same error message is displayed even after you have formatted a supported memory card and have inserted it facing the correct way, contact a Canon Customer Support Help Desk.
Formatting a Memory Card (PowerShot G9 X) / Formatting a Memory Card (PowerShot G5 X)
Insufficient space on card• There is not enough free space on the memory card to shoot or edit images. Either erase unneeded images or insert a memory card with enough free space.
Touch AF unavailable• Touch AF is not available in the current shooting mode.
Touch AF canceled• The subject selected for Touch AF can no longer be detected.
Charge the battery• Battery charge is insufficient to operate the camera. Replace it at once with a charged one or recharge the battery.
No Image.• The memory card does not contain any images that can be displayed.
Protected!• To prevent accidental erasure, images protected with another camera or computer cannot be erased with your camera.
Unidentified Image/Incompatible JPEG/Image too large./Cannot play back MOV/Cannot play back MP4• Unsupported or corrupt images cannot be displayed.
• It may not be possible to display images that were edited or renamed on a computer, or images shot with another camera.
Cannot magnify!/Cannot rotate/Cannot modify image/Cannot modify/ Cannot assign to category/Unselectable image./No identification information•The following functions may be unavailable for images that were renamed or already edited on a computer, or images shot with another camera. Note that starred (*) functions are not available for movies.
Edit ID Info*, Magnify*, Rotate*, Favorites, Edit*, Print List*, and Photobook Set-up*
Invalid selection range•When specifying a range for image selection, you attempted to choose an initial image that was after the final image, or vice-versa.
Exceeded selection limit• More than 998 images were selected for Print List or Photobook Set-up. Choose 998 images or less.
• Print List or Photobook Set-up settings could not be saved correctly. Reduce the number of selected images and try again.
• You attempted to choose more than 500 images in Protect, Erase, Favorites, Print List, or Photobook Set-up
Naming error!•The folder could not be created or images could not be recorded, because the highest supported folder number (999) for storing images on the card has been reached and the highest supported image number (9999) for images in folders has been reached. On the [Setup 1] tab, change [File Numbering] to [Auto Reset], or format the memory card
Formatting a Memory Card (PowerShot G9 X) / Formatting a Memory Card (PowerShot G5 X)
Lens Error• This error may occur if the lens is held while it is moving, or when the camera is used in dusty or sandy locations.
• Frequent display of this error message may indicate camera damage. In this case, contact a Canon Customer Support Help Desk.
A camera error was detected (error number)• If this error message is displayed immediately after a shot, the image may not have been saved. Switch to Playback mode to check for the image.
• Frequent display of this error message may indicate camera damage. In this case, write down the error number (Exx) and contact a Canon Customer Support Help Desk.
File Error• Correct printing may not be possible for photos from other cameras or images that have been altered using computer software, even if the camera is connected to the printer.
Print error• Check the paper size setting. If this error message is displayed when the setting is correct, restart the printer and complete the setting on the camera again.
Ink absorber full• Contact a Canon Customer Support Help Desk to request assistance with ink absorber replacement.

List of Messages for Wi-Fi Functions

Message displayedSolution
Connection failed•No access points were recognized. Check the access point settings.
•A device could not be found. Turn the camera off and on again, and retry the connection.
•Check the device you want to connect to and make sure it is ready for connection.
Cannot determine access point•The WPS buttons on numerous access points were pressed simultaneously. Try reconnecting again.
No access points found•Check to make sure that the access point is turned on.
•When connecting to an access point manually, make sure that you entered the correct SSID.
Incorrect password
Incorrect Wi-Fi security settings
•Check the access point security settings
IP address conflict•Reset the IP address so that it does not conflict with another.
Disconnected/Receiving failed/Sending failed•You may be in an environment where Wi-Fi signals are obstructed.
•Avoid using the camera’s Wi-Fi function around microwave ovens, Bluetooth devices, and other devices that operate on the 2.4 GHz band.
•Bring the camera closer to the other device you are trying to connect to (such as the access point), and make sure there are no objects between the devices.
•Check the connected device to make sure it is not experiencing errors.
Sending failed
Memory card error
•The memory card may be malfunctioning. You may be able to solve this problem by formatting the memory card (low level formatting).
Formatting a Memory Card (PowerShot G9 X) / Formatting a Memory Card (PowerShot G5 X)
•If the same error message is displayed even when you have inserted a formatted memory card facing the correct way, contact a Canon Customer Support Help Desk.
Receiving failed
Insufficient space on card
•There is not enough free space on the memory card in the target camera to receive images. Erase images to create space on the memory card, or insert a memory card with sufficient space.
Receiving failed
Memory card locked
•The write-protect tab of the memory card in the camera to receive the images is set to the locked position. Slide the write-protect tab to the unlocked position.
Receiving failed
Naming error!
•When the highest folder number (999), and the highest image number (9999) have been reached on the receiving camera, images cannot be received.
Insufficient space on server•Delete unnecessary images uploaded to CANON iMAGE GATEWAY to create space.
•Save the images sent via Image Sync to your computer.
Check network settings•Check to make sure your computer can connect to the Internet with the current network settings.


SIMS Doc Id

8202627300

Doc ID   ART164490
Updated   09/12/2017

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