Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary.

You need to prepare: a sheet of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

2. Load a sheet of A4 or Letter-sized plain paper in the cassette.

   After pushing the cassette back, the paper information registration screen is displayed on the touch screen. Select A4 or Letter for Page size and Plain paper for Type, then tap OK.

   

   If a message is displayed on the screen, follow the directions in the message to complete registration.

3. Gently open the paper output tray.

4. Flick the HOME screen, then tap Setup.

   The setup menu screen will appear.

5. Tap Maintenance.

   The Maintenance screen will appear.

6. Tap Cleaning.

   

   The confirmation screen will appear.

7. Tap Yes.

   The machine starts cleaning the print head.

   Do not perform any other operations until the machine completes the cleaning of the print head. This takes about 1 minute.

   The pattern print confirmation screen will appear.

8. Tap Yes.

   The nozzle check pattern will be printed.

9. Examine the nozzle check pattern.

 If the problem is not resolved after cleaning the print head twice, clean the print head deeply.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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