Reinstall the Print Head - PIXMA PRO-10, PRO-100
Article ID: ART164767 | Date published: 03/01/2016 | Date last updated: 02/21/2020
 

Description

Learn how to reseat the print head in your PIXMA PRO-10 or PRO-100 printer.

Solution

If the inkjet nozzles on your printer clog, and cleaning / deep cleaning doesn't resolve the issue, you may need to reseat (remove then reinsert) the print head.  

Note PRO-100 images are used in this article, but the same steps apply to the PRO-10.


Remove the print head

To remove the print head, follow the steps below.
  1. Turn the printer ON, then open the paper output tray and the top cover. The print head holder moves to the replacement position.

    Paper output and top cover open.

    Caution Don't try to hold or forcibly move the print head holder. Wait until it completely stops .

    Note For the PRO-10, press and release RESUME / CANCEL after you open the top cover. This moves the print head holder to the replacement position.

  2. When the print head holder stops, push the tab (A) on the front of one ink tank. Lift the tank and remove it from the printer. Remove all remaining tanks, one at a time.

    Caution Handle the ink tanks carefully so you don't stain your clothes or the surrounding area.

    Figure shows lock lever pushed up

  3. After you remove the ink tanks, lift the print head lock lever.

    Print head lock lever shown. Print head lock lever shown lifted up.

  4. Tilt the print head forward and lift it out of the holder.

    Print head shown titled forward Print head shown being lifted out.


Reinsert the print head

Follow the above steps in reverse order to seat the print head.
  1. Insert the print head and close the lock lever.

  2. Insert an ink tank and push the tab back down. Do this for each tank.

  3. Close the top cover and the paper output tray.


If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.