| Article ID: ART165427 |
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Date published: 04/15/2016 |
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Date last updated: 11/01/2019 |
Description
This article applies to Mac OS X users with the CanoScan LiDE 120 or CanoScan LiDE 220.
Solution
Scanning may fail if the computer has resumed from sleep state with the scanner driver active. In that case, exit the scanner driver. Disconnect the USB cable from the computer, then reconnect it. This will re-initialize the scanner.
If you have ScanGear Starter EX installed, launching this will also re-initialize the scanner.
