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If a paper jams, <Paper jammed.> is displayed on the screen. Tap <Next> to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams.
IMPORTANT
When removing the jammed paper, do not turn OFF the machine
- Turning OFF the machine deletes the data that is being printed. Be especially careful when receiving fax documents.
If paper tears
- Remove all the paper fragments to prevent them from becoming jammed.
If paper jams repeatedly
- Make sure that the paper and the packing material are completely removed.
- Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
- Check that the paper is appropriate for the machine. [ Paper Handling ]
- Check that no jammed paper fragments remain in the machine.
Do not forcibly remove the jammed document or paper from the machine
- Forcibly removing the paper may damage parts. If you are not able to remove the paper, contact your local authorized Canon dealer or the Canon help line. For details, see the "User's Guide" from the Canon website (canon.com/oip-manual).
Document Jams in the Feeder (MF249dw) If there are documents placed in the feeder, remove them first. Then, follow the procedure below.
1. Remove the jammed document from the feeder cover.
1-1. Open the feeder cover.
1-2. Move the lever to unlock.
1-3. Gently pull out the document.
2. Remove the jammed document from the inner cover inside the feeder.
2-1. Hold the green knob, and open the inner cover.
2-2. Gently pull out the document.
2-3. Close the inner cover.
3. Return the lever back in place, and close the feeder cover.
Document Jams in the Feeder (MF247dw / MF236n) If there are documents placed in the feeder, remove them first. Then, follow the procedure below.
1. Open the feeder cover.
2. Gently pull out the document.
3. Close the feeder cover.
Paper Jams inside the Machine
1. Remove the toner cartridge.
1-1. Lift the operation panel.
The operation panel cannot be opened if the feeder is not completely closed. Forcing the operation panel up may cause damage.
1-2. Open the toner cover by the grip at the front right of the toner cover.
1-3. Remove the toner cartridge.
2. Gently pull out the document.
3. Check whether paper is jammed inside the paper exit guide.
3-1. Pull out toward you while pressing the button (  ) to open the paper exit guide.
3-2. Gently pull out the document.
3-3. Close the paper exit guide.
4. Check whether paper is jammed inside the machine.
4-1. Gently pull out any paper between the fixing assembly ( ) and roller (  ) until you can see the edge of the paper.
4-2. Once the edge of the paper is visible, pull it out slowly.
5. Check whether paper is jammed in the manual feed slot or paper drawer.
5-1. Slowly pull out any paper in the manual feed slot.
5-2. Open the paper cover and remove any loaded paper.
5-3. Gently pull out the document.
5-4. Load paper and close the paper cover.
- For MF236n, proceed to step 7
6. Check whether paper is jammed inside the rear cover.
6-1. Open the rear cover.
6-2. Gently pull out the document.
6-3. Close the rear cover.
7. Install the toner cartridge.
- Align the right and left projections ( ) with the toner cartridge guides, and push securely all the way in.
8. Close the toner cover, and lower the operation panel.
If you cannot close the toner cover
- Make sure that the toner cartridge is inserted properly. Forcing it closed may cause damage.
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