If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.
Note
- If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer.
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Turn off the printer and unplug it.
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Retract the paper output tray and open the cover.
Important
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Do not touch the clear film (A).
If you soil or scratch the clear film by touching it with paper or your hand, it could damage the printer.
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Check if jammed paper is under FINE cartridge holder.
If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the far right or left, whichever makes it easier to remove the paper.
When moving the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the far right or left.
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Hold jammed paper firmly in both hands.
If the paper is rolled up, pull it out.
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Slowly pull out paper, so as not to tear it.
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Make sure all jammed paper is removed.
If the paper tears when you pull it out, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
- Any paper left under the FINE cartridge holder?
- Any small bits of paper left in the printer?
- Any paper left in the left and right empty spaces (B) in the printer?
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Close cover.
All jobs in the print queue are canceled. Redo the printing.
Note
- When reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.
If the measures above do not solve the problem, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
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