To macOS Sierra users

Article ID: ART166609 | Date published: 09/19/2016 | Date last updated: 07/05/2019
 

Description

To macOS Sierra users

Solution

 

When you use the printer driver for OS X EI Capitan (10.11) with macOS Sierra (10.12), you may encounter the following problems:
- When you attempt to print, the "filter error" will be indicated and no printing can be performed.
- Printing stops midway.
- Print results are incorrect (some portions are missing, etc.).

 

 

Solutions are now being prepared.

 

 

For the time being, the problem may be solved in the following procedures:

 

 

1. Select the paper size.
In the Print Dialog, from the [ PDF ] pull-down menu, select [ Open PDF in Preview ].

 

 

 

 

2. The OS Preview application will start. Select [ File ] > [ Save... ].

 

 

3. In the Format box, select [ TIFF ].
In the Resolution box, enter "600" and select [ pixels/inch ].
Select [ Save ].

 

 

4. Select [ File ] > [ Export... ].

 

 

5. In the Format box, select [ TIFF ].
Deselect [ Alpha ].
Select [ Save ].

 

 

6. Select [ File ] > [ Print... ].
In the Print Dialog, select the same paper size as that you selected in step 1, then perform print settings in the printer driver.

 

 

 

SIMS Doc Id

8203260200

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