"Filter Error" occurs or printout is incorrect when using the OS X El Capitan (10.11) driver on a Mac OS X Sierra (10.12) system


Doc ID    ART166610
Version:    3.0
Status:    Published
Published date:    09/22/2016
Updated:    09/22/2016
 

Description

Printing stops midway. / Print results are incorrect (some portions are missing, etc.)

Solution

When you use the printer driver for OS X EI Capitan (10.11) with macOS Sierra (10.12), you may encounter the following problems:
       - When you attempt to print, the “filter error” will be indicated and no printing can be performed.
 
ex.


       - Printing stops midway.
       - Print results are incorrect (some portions are missing, etc.).
 
Solutions are now being prepared.
 
For the time being, the problem may be solved in the following procedures:
 
1.    Select the paper size.
       In the Print Dialog, from the [PDF] pull-down menu, select [Open PDF in Preview].

 




 


 

2.    The OS Preview application will start. Select [File] > [Save...].

 

3.    In the Format box, select [TIFF].
       In the Resolution box, enter “600” and select [pixels/inch].
       Select [Save].

 

4.    Select [File] > [Export...].

 

5.    In the Format box, select [TIFF].
       Deselect [Alpha].
       Select [Save].

 

6.    Select [File] > [Print...].
       In the Print Dialog, select the same paper size as that you selected in step 1, then perform print settings in the printer driver.

 



 

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