The camera is not recognized by the computer (Windows 8/8.1) (Interchangeable-lens Digital Cameras)

Article ID: ART166698 | Date published: 10/28/2016 | Date last updated: 10/02/2019


The camera is not recognized by the computer (Windows 8/8.1) (Interchangeable-lens Digital Cameras)


Follow the steps below if the camera is not recognized by your Windows 8/8.1 computer.
  • Use a USB cable to connect the camera and the computer.
  • Depending on the camera model, a USB cable may not be included with the camera.
  • If you do not own a USB cable, please purchase one separately.
  • The following Three types of USB cables are available for Interchangeable-lens Digital Cameras:
 - Camera end: Mini-B (IFC-400PCU/IFC-200U/IFC-500U)
 - Camera end: Micro-B (IFC-600PCU)
 - Camera end: Type-C (IFC-100U)
*For more information about the type of USB cable that can be used with your camera, please refer to the camera’s instruction manual.
If the camera is not recognized by the EOS Utility software, please check whether any of the following cases may be a remedy to the problem.
  • The supported software version may differ depending on the camera you use and the operating system installed on the computer.
  • When using a camera or computer that differs from the model used initially, please download the supported version of EOS Utility. Versions of the EOS Utility for a variety of cameras/operating systems can be downloaded from the Canon website.
Importing problems may occur if there are too many images (more than 1,000) on the memory card.
In this case, use a memory card reader to import the images.

1. Try connecting the camera to a different USB terminal.

If there are multiple USB terminals on your computer, connecting the cable to a different USB terminal may allow the camera to be recognized by the computer.

2. Try using the Device Manager

1. Click [Hardware and Sound] in the [Control Panel].

2. Click [Device Manager].

3. Double-click [Portable Devices].

4. Click the model name of your camera, then click [ ].

5. Click [OK].

6. Click [ ].

7. If the camera is recognized, the following screen will be displayed.



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