Removing Paper Jammed in the Rear Tray or the Output Slot (Video)

Article ID: ART166766 | Date published: 11/10/2016 | Date last updated: 04/29/2019


This article explains how to remove paper that is jammed in the rear tray or the paper output slot.  A video is included with this article.



If you experience a paper jam where you can see the paper either in the rear tray or the paper output slot, remove the jammed paper following the procedure below.


  • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.

  1. Pull the paper out slowly, either from the rear tray or from the paper output slot, whichever is easier.

    Hold the paper with your hands, then pull the paper out slowly not to tear it.



    • If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.

    • If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the machine.

      Paper Is Jammed inside the Machine

  2. Reload the paper, and press the machine's Black or Color button.

    If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.


    • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

  • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.

    If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper,
    service is required.
    For support and service options, sign into (or create) your Canon Account from the link below.
    My Canon Account

The following video shows the steps outlined above.  If the video does not appear, please click here.


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