"Filter Error" occurs or printout is incorrect when using the OS X El Capitan (10.11) driver on a Mac OS X Sierra (10.12) system

Article ID: ART167766 | Date published: 04/26/2017 | Date last updated: 04/26/2017


Please update your computer to macOS 10.12.1 and install the latest CUPS printer driver for your printer to correct the issue described in this article.  If you do not wish to update your OS to 10.12.1, please follow the steps below to print correctly if a "Filter failed" error occurs.



When you use the printer driver for OS X EI Capitan (10.11) with macOS Sierra (10.12), you may encounter the following problems:
       - When you attempt to print, the “filter error” will be indicated and no printing can be performed.

       - Printing stops midway.
       - Print results are incorrect (some portions are missing, etc.).
Solutions are now being prepared.
For the time being, the problem may be solved in the following procedures:
1.    Select the paper size.
       In the Print Dialog, from the [PDF] pull-down menu, select [Open PDF in Preview].




2.    The OS Preview application will start. Select [File] > [Save...].


3.    In the Format box, select [TIFF].
       In the Resolution box, enter “600” and select [pixels/inch].
       Select [Save].


4.    Select [File] > [Export...].


5.    In the Format box, select [TIFF].
       Deselect [Alpha].
       Select [Save].


6.    Select [File] > [Print...].
       In the Print Dialog, select the same paper size as that you selected in step 1, then perform print settings in the printer driver.



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