Replace Ink Cartridge - PIXMA TS3120, TS3122

Article ID: ART167884 | Date published: 06/20/2017 | Date last updated: 02/13/2020


Learn how to replace an ink cartridge in your PIXMA TS3120 or TS3122 printer.


When ink cautions or errors occur, the error code will appear on the printer LCD to inform you of a problem. When this occurs, the printer cannot print or scan. Check the error code / support code details and take appropriate action.

Before replacing an ink cartridge, there are some things to know.


Caution Cautions

  • Do not touch the electrical contacts (A) or print head nozzle (B) on a cartridge, or other parts inside the printer. The printer may not print properly if you touch them.​
    Ink cartridge image with electrical contacts and print head nozzle identified.

  • Handle the ink cartridge so you don't stain your clothes or the surrounding area.

  • Don't drop or apply excessive pressure to the cartridge.

Note For Windows, if a cartridge runs out of ink, for a while you can print with either a color or black cartridge, in whichever ink remains. However, the print quality may be reduced compared to printing with both cartridges.

  • Even when printing with only one ink color all cartridges must be installed, even if they are empty. If either the color or black cartridge is not installed, an error will occur and the printer cannot print. For information on how to configure this setting, see how you can set the cartridge to be used.

  • Color ink may be consumed even when printing a black and white document or when black and white printing is specified.

  • Both color and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer.

Replace an ink cartridge

When you need to replace an ink cartridge, follow the procedure below.

  1. Turn on the printer.

  2. Retract the paper output tray and the output tray extension.

  3. Open the printer cover. Wait for the print head holder to move to the replacement position. 
    Caution Don't try to move or stop it yourself.

    Image of printer showing how to lift the printer cover
    Note If the cover is left open for more than 10 minutes, the cartridge holder moves to the far left and an error occurs. In this case, close the cover, then open it again.

  4. Remove the empty ink cartridge.

    1. Push down on the cartridge until it clicks.
      Image indicates cartridge moving downward

    2. Remove the cartridge.
      Image indicates cartridge moving out of the printer cartridge holder

  5. Take a new cartridge out of its package and remove the protective tape (C) gently.

Image shows how to remove the protective tape away from the cartridge

Note If you shake a cartridge, ink may spill out and stain your hands and the surrounding area.

  • Do not reattach the protective tape once you remove it. Discard the removed protective tape and the used cartridge accordingly. 

  • Be careful of the ink on the removed protective tape.

  1. Install the cartridge.
    Note Remember, the printer cannot print unless both the color cartridge and black cartridge are installed.

    1. Insert the new cartridge at a slant into the ink cartridge holder. The color cartridge should be installed into the left slot and the black cartridge should be installed into the right slot.

      Image indicates the cartridge is inserted at a slant with the color cartridge in the left slot and the black cartridge in the right slot
      Caution Insert the cartridge gently so that it does not hit the electrical contacts on the cartridge holder.

    2. Push the cartridge in and up firmly until it snaps into place.
      Image shows cartridge pushing into slot

      Image indicates both cartridges snapped into place

  2. Close the cover.

Exterior image of printer showing the direction to close the cover

Note If the error code is displayed on the printer after the cover is closed, check the error code / support code details and take the appropriate action.

After installation

  1. The printer starts cleaning the print head automatically.

  2. ​Do not perform any other operations until the printer completes the cleaning of the print head.

  3. If the print head is out of alignment, align the print head.

  4. The printer may make a noise during these operations, but this does not indicate a problem.


About ink cartridges

Note We recommend you use a new ink FINE cartridge in order to obtain optimum qualities.

  • If you remove an ink cartridge from your printer, replace it immediately. Don't leave the printer with ink cartridges removed.

  • Install the ink cartridge as soon as you remove it from the packaging. If you leave it out, it will dry and may damage the printer when installed.

  • Replace one cartridge before you remove / replace the next.

  • You can't print unless all the ink cartridges are installed.

  • Use new cartridges for replacement. Used cartridges may cause the nozzles to clog and won't alert you when it's time to replace the ink.

  • To maintain optimal printing quality, use a FINE cartridge within six months of first use.

  • ​Discard the empty cartridge according to the local laws and regulations regarding disposal of consumables.

  • Find more tips about how the ink in your printer is used for various purposes.

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