Understand Error and Support Codes for a PIXMA TS3120 / TS3122

Article ID: ART167904 | Date published: 06/21/2017 | Date last updated: 02/18/2020
 

Description

Understand and resolve Error and Support Codes that display on your PIXMA TS3120, TS3122 printer or computer screen.

Solution

When an error occurs during printing, for example if the paper runs out or jams, you may see:

  • A troubleshooting message on your computer screen. 

  • An Error Code on your printer screen (LCD).

  • Support Code (error number) as shown below.

    Windows computer screen image: error message including the Support Code highlighted


Error Codes

When an Error Code appears on your printer screen (LCD):

  • The orange lamp lights on the printer screen.

    Printer screen image: Error Code indicated with orange lamp lit
     
  • The green and orange lamp flash alternately on the printer screen.

    Printer screen image: Error Code indicated with green lamp and orange lamp flashing alternately

  • The Error Code displays on the screen sequentially. For example, if the Error Code is E03, you will see:
Printer screen image: Error Code displays one by one

Note A steady "0" on the display is normal, not an error. If the LCD displays flashing / alternating zeros, the front cover may be open.


Understand and resolve Support and / or Error Codes

The Error Codes and Support Codes listed in the table below provide helpful information about various errors and how to fix them.

Error Code

Support Code

Cause

Action

E02

1000

3442

3443

3444

3445

Printer is out of paper.

Printing one side is complete if you are performing manual duplex printing.

If the printer is out of paper:

  1. Load paper in the rear tray.
  2. Align the paper guide with the paper stack.
  3. Press the printer's Paper Select button to select the paper size in the rear tray.

If you perform manual duplex printing:

  • Follow the instructions on the computer screen to print the other side.

E03

1203
1300

The cover is open.
Paper is jammed.

The cover is open:

  1. Don't open or close the cover during printing. It can harm the printer.
  2. Close the cover and restart the print job.

Paper is jammed:

  1. If paper remains inside the printer, slowly pull out the paper with both hands and close the cover.
  2. Press the printer's OK button to resume.

Video Watch a video about how to remove paper jam.

E04

168A

Ink cartridge is not installed properly.

  1. Pull out the paper output tray and tray extension.
  2. Open the cover and remove the ink cartridges.
  3. ​Make sure the cartridges are compatible with the printer, and if needed, replace FINE cartridges.
  4. Push up on the cartridge until it clicks into place, then close the cover.

E05

1401
1403
1430
1485

Ink cartridge cannot be recognized.

  1. Check the following.
    • Ink cartridge is installed properly.
    • Appropriate ink cartridge is installed.
    • Ink cartridge is compatible with the printer.
  2. If needed, replace FINE cartridges.

E08

1700
1712
1714

Ink absorber is almost full.

Press the printer's OK button to continue printing. Service will soon be required.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
 

E09

1890

Protective material or tape may still be attached to ink cartridge holder.

Make sure the protective material and tape have been removed from the FINE cartridge holder.

  1. Pull out the paper tray extension and paper output tray.
  2. Remove any of the protective material.
  3. Close the cover.

E11

4102
4103

Cannot perform printing with current print settings.

Change the print settings and try again.

E12

4100

Specified data cannot be printed.

If you print with CREATIVE PARK PREMIUM contents: 

  1. Check the message shown on your computer.
  2. Make sure genuine Canon FINE cartridges are installed properly for all colors.
  3. Try to print again.

E13

1686

The ink may have run out.

The function for detecting the remaining ink level is disabled.

  1. If you want to finish to print without this function, press the printer's Stop button for at least 5 seconds.
  2. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Note Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

E14

1684

Ink cartridge cannot be recognized.

The cartridge may not be installed properly or may not be compatible with this printer.

  1. Install the appropriate ink cartridge.
  2. If you want to cancel printing, press the printer's Stop button.

E15

1682

Ink cartridge cannot be recognized.

  1. Replace the FINE cartridge.
  2. If the error isn't resolved, the cartridge may be damaged. Service is required.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
 

E16

1688

The ink has run out.

  1. Replace the ink cartridge and close the cover.
  2. To finish a print job, press the printer's Stop button for at least 5 seconds with the ink cartridge installed. Printing can continue under the ink out condition.
  3. The function for detecting the remaining ink level will be disabled.
  4. Replace the empty ink cartridge immediately after printing.

E23

3446

IP address and subnet mask are conflicting.

  1. Press the printer's OK button.
  2. Disable the wireless direct or change the wireless network configuration.

Note When changing the network configuration, specify a unique subnet range for the wireless direct and the wireless network to prevent a conflict.

For details on changing the network configuration, refer to the documentation for your wireless router.

E31

-

Failed in wireless setup.

  1. Press the printer's Black or Color button to resolve the error.
  2. If you are performing setup with WPS:
    • Check the security settings and start the setup again.
    • Perform the setup using another setup method.

E32

-

Cannot find a wireless router during setup.

  1. Press the printer's Black or Color button to resolve the error.
  2. Perform the wireless setup again.

E33

-

Cannot connect because multiple wireless routers are connecting to the printer.

  1. Press the printer's Black or Color button to resolve the error.
  2. Perform wireless setup again after about 2 minutes.

If this doesn't fix the problem, refer to the instruction manual for the wireless router.

E34

3440

Easy Wireless Connect has failed.

  1. Press the printer's OK button and retry Easy Wireless Connect.
  2. If the error isn't resolved, use another method to set up the wireless connection.

E36

3441

Easy Wireless Connect has failed.

  1. Press the printer's OK button and retry Easy Wireless Connect.
  2. If the error isn't resolved, use another method to set up the wireless connection.

E37

-

Failed in wireless setup.

  1. Press the printer's Black or Color button to resolve the error.
  2. Do the following:
    • Turn off the wireless router and turn it on again.
    • Reconnect the printer to the wireless router.

If this doesn't fix the problem, refer to the instruction manual for the wireless router.

E38

-

Cannot connect to a wireless router.
Cannot change the wireless settings.

  1. Press the printer's Black or Color button to resolve the error.
  2. Check the following.
    • Printer's wireless connection is enabled.
    • Proper wireless router is selected to connect.
    • Passphrase you entered is correct.
    • Specified network name (SSID) is correct.
  3. After checking the above, turn the wireless router off then on again.

Note You can't change network settings while you are using wireless network. Change them when you are not using wireless for anything.

E39

495A

Network error has occurred.

Turn the printer off then back on.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
 

E45

-

Cannot connect to network.

  1. Press the printer's OK button to resolve the error.
  2. Check the wireless connection and network settings.
  3. Connection may be successful after a while.

E46

-

Cannot connect to Internet.

  1. Press the printer's OK button to resolve the error.
  2. Check the wireless router settings.

E47

-

Cannot connect to server.

  1. Press the printer's OK button to resolve the error..
  2. If you are using Google Cloud Print, it is possible that your printer is not registered. Make sure your printer is registered.

E48

-

Cannot connect to server.

Press the printer's OK button to resolve the error and try again in a few minutes.

E49

-

Failed in connecting to Internet because the network connection is being prepared.

Press the printer's OK button to resolve the error and try again in a few minutes.

E50

-

Failed in acquiring contents.

Press the printer's OK button to resolve the error and try again in a few minutes.

E51

-

Cannot connect to server.

Press the printer's OK button to resolve the error and try again in a few minutes.

E52

-

Failed in registering the printer to Google Cloud Print due to timeout.

Press the printer's OK button to resolve the error.

E53

-

Only information registered to the printer is deleted because of failing to connect  with Google Cloud Print.

  1. Press the printer's Black or Color button to resolve the error.
  2. Delete registered information of Google Cloud Print from your computer or smartphone.

E54

-

Only information registered to the printer is deleted because of failing to connect IJ Cloud Printing Center.

  1. Press the printer's Black or Color button to resolve the error.
  2. Delete registered information of IJ Cloud Printing Center from your computer or smartphone.

E55

-

The printer is already registered to IJ Cloud Printing Center.

  1. Press the printer's Black or Color button to resolve the error.
  2. Delete registered information of IJ Cloud Printing Center and register the printer again.

E56

-

The online service is not available in your region.

Press the printer's Black or Color button to resolve the error.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
 

E57

2900

Scanning print head alignment sheet failed.

  1. Press the printer's OK button and check to be sure that:
    • The print head alignment sheet is set in the correct position and orientation on the glass surface.
    • The glass and the print head alignment sheet are both clean.
    • You load A4 or Letter-sized plain paper.
    • The print head nozzle isn't clogged. Check the print head condition by printing the nozzle check pattern.
  2. After checking the above, restart the alignment process from the beginning.

If the error still isn't resolved, try manual print head alignment.

E58

-

Trying to start copying before you register the paper size.

  1. Specify the paper size and start copying.
  2. Press the Stop button to cancel copying.

E59

2114

Paper settings for printing do not match paper information set on printer.

  1. Press the printer's Stop button to cancel printing.
  2. Make sure paper loaded in the rear tray matches the paper size selected with the printer's Paper Select button.
  3. After checking the paper settings, retry printing.

E61

3412

Scanning original has failed.

  1. Press the printer's OK button, and then follow the actions below:
    • Make sure the original is placed on the platen glass.
    • Make sure the original is set in the correct position and orientation.
    • After carrying out the above actions, retry scanning or copying.
  2. If the error is still isn't resolved, specify the size of the original.

Note An original smaller than 1.2 inches (3 cm) square may not be scanned correctly.

E62

-

Unexpected error occurred while scanning is in progress.

  1. Press the printer's Black or Color button to resolve the error.
  2. Change settings and try again to print.

E63

-

Reached the upper limit of pages which can be saved.

  1. Press the printer's Black or Color button to resolve the error.
  2. Save the rest of the pages in a different file.

E64

-

Scanning original has failed.

  1. Press the printer's Black or Color button to resolve the error, then check the following.
    1. Make sure the original is placed on the platen glass.
    2. Make sure the original is set in the correct position and orientation.
  2. Try again to print.

E65

-

Saving scanned data failed because the printer's memory is full.

  1. Press the printer's Black or Color button to resolve the error.
  2. Reduce the resolution and rescan the original or reduce the amount of the original to be scanned at one time.

P02

5100

Printer error has occurred.

  1. Cancel printing and turn off the printer.
  2. Check the following:
    • Make sure ink cartridge holder isn't blocked by an anything.
    • Make sure the ink cartridges are properly installed. If needed, push up the cartridge until it clicks into place.
  3. Turn the printer back on.

Note When clearing an impediment to cartridge holder motion, be careful not to touch clear film (A). If you soil this with your finger or scratch it with paper it could damage the printer.

Don't touch the film warning
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
 

P07

5B00
5B12
5B14

Printer error has occurred.

Service is required.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
 

P10

B202
B203
B204
B205

Printer error has occurred.

  • Turn off printer and unplug it.

  • Service is required.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
 

P03
P08
P09
P20
P22
P26
P27
P28
P29
5011
5012
5050
5200
6000
6500
6800
6801
6900
6901
6902
6910
6911
6930
6931
6932
6933
6936
6937
6938
6940
6941
6942
6943
6944
6945
6946
Printer error has occurred.
  1. Turn off printer and unplug it.

  2. Plug in the printer again and turn it back on.

  3. If this does not solve the problem, service is required.

 

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
 


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