Paper Jams When Feeding from the Rear Tray (Error 1300) (TEXT) (VIDEO) - TS3120 / TS3122

Article ID: ART167905 | Date published: 06/22/2017 | Date last updated: 04/29/2019
 

Description

If your PIXMA TS3120 / TS3122 experiences a paper jam when feeding paper from the rear tray, this article will guide you through removing the jammed paper.

 

Solution

 Note

  • The following video will walk you through the process outlined below.

     



If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below.

 
  1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier.

    Hold the paper with both hands, and pull it out slowly so as not to tear it.



     

     Note

    • If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
       
    • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer.
       
    • If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.

      Paper Is Jammed inside Printer
       
  2. Reload paper and press the printer's OK button.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

    If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing.


     Note

    • When reloading the paper, make sure you are using suitable paper and loading it correctly.
       
    • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.


If the measures above do not solve the problem, service is required.
For support and service options, sign into (or create) your Canon Account
My Canon Account

 
 


PIXMA TS3120 / TS3122 Page


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