If the alarm light lights and stays lit after you you turn on your printer, and doesn't respond to any commands on the printer panel, try the following:
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Check to make sure there are no paper jams or other obstructions.
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Unplug the printer for approximately two minutes, then plug it back in.
If the printer still doesn't respond to any input on the operation panel, it requires service.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
