An error message such as [Paper and ink do not match] or [No ink] is displayed (SELPHY CP1300)
Article ID: ART168221 | Date published: 07/24/2017 | Date last updated: 08/25/2017
 

Description

An error message such as [Paper and ink do not match] or [No ink] is displayed (SELPHY CP1300)

Solution

Getting Started

If an error icon appears in the printer's [LCD monitor] as shown below, or error messages such as [Paper and ink do not match] or [No Ink] appear in the camera's [LCD monitor], please check the paper cassette and the ink cassette combination for a mismatch.

An error message such as [Paper and ink do not match] or [No ink] is displayed

1. Check the sizes indicated on the [paper cassette] and the [ink cassette].


2. Check the size on the [paper cassette].
Open the <Outer cover>.
Check the size.

3. Check the [ink cassette] size.
  • Make sure the size of the ink cassette matches the size of paper you will use.
Size label

4. Confirm that the [paper cassette] and the [ink cassette] have the same size indication. Next, reinsert them to the printer, and then try to print again.

IMPORTANT
  • For best performance and easier printing, use genuine Canon Color Ink / Paper Sets for SELPHY CP printers.
  • This printer cannot use ink, paper, or postcards for the SELPHY ES series.
  • Never do the following, which may damage the printer or cause malfunction.
- Loading paper upside-down, with the glossy and back sides reversed
- Bending or separating paper at the perforations before printing
- Using label paper whose upper label surface is peeling off or has been partially pulled up
- Writing on paper before printing
- Reusing paper, as by printing on blank areas


SIMS Doc Id

8203565400