Support Code 1304 Appears - Paper Jammed During Automatic Duplex Printing

Article ID: ART168425 | Date published: 09/01/2017 | Date last updated: 04/19/2019


This article applies to the PIXMA TS6020, PIXMA TS6120, PIXMA TS8020, PIXMA TS8120, PIXMA TS9020,and PIXMA TS9120.



  • The following video will walk you through the process outlined below.


If paper jams during duplex printing, follow the steps below to remove paper that may be jammed in the rear of the printer.***

***Good to know: You can also get this error code if you remove the document before both sides of the last page of the document have  ejected completely.  In such cases, paper is not jammed in the machine.  Power the machine off, then on again to clear

  1. Rotate printer so that rear side of printer faces toward you.

  2. Open rear tray cover and then pull up paper support.

  3. Detach the rear cover.
    Pull out the rear cover.

  4. Slowly pull out paper.



    • Do not touch the inner parts of the printer.

    If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps.

    1. Detach transport unit cover.
      Lift up the transport unit cover and pull it out.

    2. Slowly pull out paper.



      • Do not touch the inner parts of the printer.
    3. Make sure all jammed paper is removed.
    4. Attach transport unit cover.
      Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.

  5. Attach rear cover.
    Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely.


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