Print Using AirPrint
Article ID: ART168484 | Date published: 09/21/2017 | Date last updated: 01/09/2020


TS Series / TR Series / G Series


Printing from an AirPrint-enabled Printer with iOS Device

Using AirPrint to print from your iPhone, iPad, iPod touch, or Mac.

AirPrint enables you to print photos, email, Web pages and documents from iPhone, iPad, iPod touch, andMac without the need to install drivers, or download apps or software.


Checking Your Environment

First, check your environment.

  • AirPrint Operation Environment

    • iPhone, iPad, and iPod touch running the latest version of iOS

    • Mac running the latest version of Mac OS

  • Requirement

    The iOS device or Mac and the printer must be connected to the same network over a LAN or connected directly without wireless router.

Printing with AirPrint from iOS Device

  1. Make sure printer is turned on.


    • If the printer's Auto Power On function is enabled, the printer is turned on automatically when it receives the print data.
  2. Load paper.

  3. Tap operation icon to display menu options from applications of your iOS device.

    The following screen appears when printing from iOS 10's Safari. The screen differs depending on the devices or applications.

    figure:Operation icon
  4. Tap Print from menu options.

    figure:Menu options
  5. Select your model name from Printer on Printer Options.


    • Because some applications do not support AirPrint, Printer Options may not be displayed.If an application does not let you use printer options, you cannot print from that application.


    • Printer Options differ depending on the application that you are using.
  6. Check Print Settings

    Set the number of copies to be printed and print options, as needed.

  7. Tap Print.

    When you execute printing, the printer prints according to the specified settings.


  • For wireless LAN connection:

    • After you turn on the printer, it may take few minutes before the printer can communicate through a wireless LAN connection. Make sure the printer is connected to the wireless LAN and try printing.

    • If Bonjour on the printer is disabled, AirPrint cannot be used. Check the LAN settings on theprinter, and enable Bonjour.

  • For other AirPrint troubleshooting, see below.

Paper Size

With AirPrint, the paper size is selected automatically according to the application being used on the iOSdevice and the region in which AirPrint is used.

When you use the photo application, the default paper size is L size in Japan, and 4"x6" or KG in other countries and regions.

When you use the document application, the default paper size is letter size in the U.S. region, and A4 in Japan and Europe.


  • Depending on the device or operation system, the default paper size is different from above size.

    We recommend you perform test printing.

  • Your application may support different paper sizes.

Printing of Envelopes

For printing on the envelope from iOS device with AirPrint, refer to the following.

Print result image Orientation of print data Orientation of loading envelope

The print data is rotated by 180 degrees against the print result image.

Load the envelope in vertically with the address side facing up so that the folded flap of the envelope will be faced down on the right side.

Checking Print Status

During printing, a Print Center icon is displayed in the list of recently used applications and you can use it to check the print progress.

Press the Home button on the iOS device twice to set the Multitasking mode. Then swipe to the right to display the Print Center icon and a Print Summary.

Print icon

Deleting Print Job

To delete a print job with AirPrint, use one of the following two methods:

  • From printer: Use Stop button to cancel the print job.

  • From iOS device: Press the Home button on the iOS device twice to set the Multitasking mode and swipe to the right. Tap the Print Center icon to display a Print Summary. Tap the print job to be canceled and tap Cancel Printing.


Cannot Print Using AirPrint

  1. Check1 Make sure printer is turned on.

    If the printer is turned on, turn it off and back on, and then check whether the issue is resolved.

  2. Check2 Make sure printer is connected by LAN to same network subnet as AirPrintcompliant device when printing over LAN.

  3. Check3 Make sure printer has enough paper and ink.

  4. Check4 Make sure no error message is displayed on printer's LCD.

If the problem is not resolved, use the printer driver on your computer to execute printing and check whether the document can be printed normally on the printer.

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