Error Codes 1401, 1403, 1405: Print Head Issues - PIXMA MX922

Article ID: ART168489 | Date published: 09/21/2017 | Date last updated: 02/18/2020


Learn what to do when your PIXMA MX922 printer displays support code or error code 1401, 1403, or 1405.


Troubleshoot Support Code 1401, 1403, or 1405 on a PIXMA MX922 printer.


If you see one of the above support codes, the print head may be damaged or not installed.


Make sure the print head is installed. If it's already installed, try reseating it. Refer to reseat or replace the print head for help.

If the error continues even after reseating the print head, the print head may be damaged and the printer will require service.
There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
Please provide your comments