Remove a Paper Jam inside the of the PIXMA MX722, MX922

Article ID: ART168507 | Date published: 09/21/2017 | Date last updated: 02/18/2020


Learn how to remove a paper jam inside the PIXMA MX722, MX922 transport unit.


Watch the video or follow the written instructions below to find out how to remove paper caught inside the printer.


Written instructions

Paper may occasionally get stuck when paper is fed from the lower cassette. Here's how to remove that jam.

  1. Press Stop to cancel any print jobs, then turn the printer off and unplug the power cord.

  2. Detach the rear cover panel by pushing the tabs on the back of the printer towards the middle, then pulling away from the printer.

    image showing how the cover is removed
  3. Remove the rear cover panel.

    rear cover panel being removed
  4. Remove the transport unit cover by gripping the middle, lifting slightly, and pulling back gently.

    transport unit cover being removed

    transport cover being removed

  5. Slowly pull out the jammed paper.
    Note If the paper is rolled up and it is difficult to remove, grasp the edges of the paper and pull gently.

    paper being pulled out
  6. After removing the paper, replace the transport unit cover and the rear cover panel.
    Note When reinserting the transport unit cover, be sure that the tabs on the left and right sides slide into the grooves in the printer.

    Left tab aligned to groove

    Right tab aligned to groove

  7. After the rear cover has been put back into the printer, plug in the printer and turn it on.

  8. Restart your print job.

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If you are still receiving a paper jam error after following the steps above, the printer may require service. For additional help, please create or log in to your Canon Account to see your additional options.

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