Troubleshoot camera not detecting an inserted memory card

Article ID: ART168682 | Date published: 10/18/2017 | Date last updated: 02/20/2019


Learn what you can do when your camera does not detect a memory card you've inserted.


Things to check

  • Make sure the memory card is inserted correctly.
  • Remove the memory card, check the contacts for debris, and reinsert the memory card.
  • Switch the camera off and then back on.
  • Try a different memory card. If it works, the original card may be damaged. If the second card doesn't work, the camera may have an issue.

Good to know

  • Check the product information for your camera to learn about which memory cards are compatible. Search our support site for more details.
  • Remember that reformatting a memory card erases all data from that card. Make sure you transfer anything you want to keep before reformatting.

Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
Please provide your comments